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My Logitech cam is not working. I requested tech support on…

Customer Question
My Logitech cam is...

My Logitech cam is not working. I requested tech support on line. no response yet

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Dell inspiron Desktop. Winows 10

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Windows 10

Technician's Assistant: How long has this been going on with your Inspiron? What have you tried so far?

I tried redownloading the solftware and the "Jamie home remedy to fix. Said I need a new Driver. Requested on line support for tech to fix.Several days.

Technician's Assistant: Which software or app can I help with?

I want someone to take remote control and get my cam running again

Technician's Assistant: What have you tried so far with your software?

Tried redownloading my soft ware. Also shut down computer and replugged my cam to a new ]

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

USB

Submitted: 2 months ago.Category: Computer Hardware
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Answered in 56 minutes by:
5/29/2018
Computer technician: Ameen Khan, Computer Technician replied 2 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Computer Hardware
Satisfied Customers: 728
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

To give you an accurate answer, I have some follow up questions for you:

WHat is the exact make and model of this logitech cam? was it working before? What has changed recently?
Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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