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For some reason I cannot get my audible to delete off my…

Customer Question
For some reason I...

For some reason I cannot get my audible to delete off my Sandisk or load onto it...same one I've been using for a year or so now

Technician's Assistant: What Sandisk model do you have?

How can I tell which it is ? An older one....same one I've been using consistently

Technician's Assistant: The Video Technician will be able to walk you through that. What have you tried so far with your Sandisk media player?

It's acting normally when I listen to it....and when I plug it in it shows the audible books in the Audible app....but it won't allow me to delete any, it shows the delete box instantly at 50% and it won't go beyond that nor will it let me load another book.....just says Not Responding, and I've left it all night

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Hmmm....I guess not, I'm not super techy but this has always worked before

Submitted: 2 months ago.Category: Computer Hardware
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Customer reply replied 2 months ago
I cannot view the responses above ! help
Customer reply replied 2 months ago
It has been WAY longer than the 8 minutes I was told as a time-frame......
Answered in 4 hours by:
5/29/2018
Computer technician: Harry, Hardware Tech replied 2 months ago
Harry
Harry, Hardware Tech
Category: Computer Hardware
Satisfied Customers: 2,832
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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