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My 650 harmony remote keeps sending me to the tutorial you…

Customer Question
My 650 harmony remote...

My 650 harmony remote keeps sending me to the tutorial you initially get and will not let me navigate any where. How do I exit the tutorial so I can use the remote!?

Technician's Assistant: What confuses you?

I don't think I'm confused. Ok have never had this problem in the many years of using harmony remotes. I've never had a remote go to an initial tutorial in the middle of movie promos. When I attempted to hit "play" at the start of the movie it went to the tutorial and won't let me do anything else. It has affected my tv as well. the tutorial seems to have taken demonic possession of my remote!

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It's a Sharp Aqous and it's no more than 4 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No and yes

Technician's Assistant: How long has this been an issue with your Sharp? What happened right before this?

It happened about half an hour ago. I've never had this problem before.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nope. Thanks.

Submitted: 2 months ago.Category: Computer Hardware
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Answered in 4 hours by:
5/29/2018
Computer technician: Harry, Hardware Tech replied 2 months ago
Harry
Harry, Hardware Tech
Category: Computer Hardware
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