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I bought a wireless keyboard Sept 19,2017. Since the
I bought a wireless keyboard Sept 19,2017. Since the beginning, tapping the letters on the keyboard get stuck and I can't go forward. It is totally frozen.......... what to do?? … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
14,154 satisfied customers
00 scanner no longer connects to my mac, either usb or
00 scanner no longer connects to my mac, either usb or firewire, need appropriate parts and service manual that scanner!! … read more
Dustin
Dustin
Support Technician
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I had to set up my Scanmaker 8700 on a different computer. I
I had to set up my Scanmaker 8700 on a different computer. I don't know how to get the Batch" turned off so that they are indivdual files … read more
Jason Jones
Jason Jones
AAS Information Technology
11,798 satisfied customers
I have an ArtixScan 4000tf which gave me hours of service
I have an ArtixScan 4000tf which gave me hours of service with the XP 2000 program. Then I purchased a new PC (desktop) with windows 8. I eventually ended up with a progrm called VueScan (Hamrick soft… read more
Expert
Expert
I have a Panasonic Toughbook CF-U1GQG2ZDM, It came with a 2D
I have a Panasonic Toughbook CF-U1GQG2ZDM, It came with a 2D integrated barcode scanner that I have swapped out for a 1D barcode scanner but I cannot seem to get it to work, it will light up the laser… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
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I have just bought a Digitech XC4910 Scanner Photo Unite and
I have just bought a Digitech XC4910 Scanner Photo Unite and loaded the installation disc, but when I click 'acquire photo' the blasted thing does not work. It is not saving the scanned image on my co… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
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I have a Sony VAIO touch screen computer. It's been working
I have a Sony VAIO touch screen computer. It's been working fine and all of a sudden it just turned off and when I try to turn it on it says preparing automatic repair and after 10 seconds it shuts of… read more
DJ_T_Dogg
DJ_T_Dogg
Computer Hardware Engineer
High School or GED
173 satisfied customers
Looking for someone experienced with an HP L7780 all in one
Looking for someone experienced with an HP L7780 all in one Inkjet printer. Unit is stuck on alignment procedure. It just sits there and does not progress. Have tried powering down the unit but made n… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
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I have a 2T external iomega hard drive that when I connect
I have a 2T external iomega hard drive that when I connect to the computer a screen is popping up saying "the disk you inserted was not readable by this computer". This is the first time this has happ… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
3,049 satisfied customers
I have Ricoh Aficio 2238c . It was working fine with one problem
I have Ricoh Aficio 2238c . It was working fine with one problem of making noise as if its missing a belt/rubber when it would start up , or when it would print. The print quality had no impact, only … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,101 satisfied customers
Hi - Im attempting to reinstall the driver for my ScanMaker
Hi - I'm attempting to reinstall the driver for my ScanMaker 5900. I think somehow the program file became corrupted and then unresponsive. When I downloaded sw5_6710_eu.exe and then tried to open it … read more
Jerry Hannell
Jerry Hannell
Bachelor's Degree
8,155 satisfied customers
Im using a MacBook and had normal results for a few weeks
I'm using a MacBook and had normal results for a few weeks with my neat scanner (nd 1000) then the computer stopped recognizing the scanner. The scan button remains grey and any invoice or document in… read more
Dustin
Dustin
Support Technician
8,066 satisfied customers
My 9800XL is installed but when I scan there is nothing but
My 9800XL is installed but when I scan there is nothing but a black page and when the element gets to the ends it makes a load clicking sound like its gears are skipping the track. Where can I get it … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
4,356 satisfied customers
I have a Microtek scanmaker i900 I get colored snow & colored
I have a Microtek scanmaker i900 I get colored snow & colored vertical lines in everythink Anne… read more
DrKlahn
DrKlahn
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Bachelor's Degree
705 satisfied customers
I have a 3 yr old (11,918 scans) Xerox Documate 632 scanner
I have a 3 yr old (11,918 scans) Xerox Documate 632 scanner that quit scanning sometime last night. It is giving me an error code of "E7" which means it is a hardware error, the scanner is showing the… read more
Richard
Richard
Retired
Associate Degree
1,396 satisfied customers
I have a Canon MG6120 Print-Copy-Scan all-in-one hooked to
I have a Canon MG6120 Print-Copy-Scan all-in-one hooked to a Mac Mini running on the Leopard OS (10.5.8). I cannot get the scanner to work. When I hit the scan button, it just says "Wait...processing"… read more
Shefin
Shefin
Computer Hardware Engineer
Engineering Diploma
170 satisfied customers
I have an Epson V500 scanner, little used but now two years
I have an Epson V500 scanner, little used but now two years old and out of warranty. The scanner carriage now "skips" as it slides along, apparently jamming then sliding again. The resultant scan is s… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
705 satisfied customers
I have Magic Wand hand held scanner, model PDSC-IW410-VP. Could
I have Magic Wand hand held scanner, model PDSC-IW410-VP. Could you give me firendly user instruction for it. Roman… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
123 satisfied customers
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Meet the Experts:

Russell H.

Russell H.

Computer Repairer

14,154 satisfied customers

Working to keep PC-type computers working since 1988.

Jess M.

Jess M.

Computer Support Specialist

201 satisfied customers

Computer Hardware Support Specialist for more than 10 years

Robert M.

Robert M.

Consultant

192 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

170 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

128 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

123 satisfied customers

Certified Hardware expert with over 10 years experience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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