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Icon disappeared from the desktop. Device runs continuously…

Customer Question
Icon disappeared from the...

Icon disappeared from the desktop. Device runs continuously buy no longer doing back-ups

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Apple iMac desk top. Yosemite 10.10.5

Technician's Assistant: What Operating System (OS) are you running on your iMac?

See my previous answer

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

Weeks. Unplugged and reconnected several times: No change.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Do I need to replace the device?

Submitted: 3 months ago.Category: Computer Hardware
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Answered in 1 minute by:
3/31/2018
Computer technician: Ricky Expert, Computer Hardware Engineer replied 3 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 1,166
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Computer technician: Ricky Expert, Computer Hardware Engineer replied 3 months ago

Is this an external hard drive?

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Customer reply replied 3 months ago
It's a Maxtor one touch 4
Computer technician: Ricky Expert, Computer Hardware Engineer replied 3 months ago

Okay, thank you. Please go to Finder > Applications > Utilities. Open the application "Disk Utility". When it opens, do you see the One Touch listed on the left side of the window?

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Computer technician: Ricky Expert, Computer Hardware Engineer replied 3 months ago

Have you gotten to Disk Utility?

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