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My dvd rw drive no longer works right. I just loaded a game…

My dvd rw drive...

My dvd rw drive no longer works right. I just loaded a game last week and it was fine.

Technician's Assistant: Who makes your media player? How old is it?

Windows media player. modified 2010

Technician's Assistant: What have you tried so far with your media player?

Nothing

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Customer reply replied 3 months ago
Your tech keeps telling me to insert a cd. I keep doing that.
Answered in 48 minutes by:
3/28/2018
Jason Jones
Jason Jones, Computer Technician
Category: Computer Hardware
Satisfied Customers: 19,251
Experience: 10+ years of work experience.
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Hello,

My name is***** will be the person helping you today.

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May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here.

Jason Jones
Jason Jones, Computer Technician
Category: Computer Hardware
Satisfied Customers: 19,251
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Computer Hardware Specialists are ready to help you
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Customer reply replied 3 months ago
Sorry. I can't afford $39.

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 34
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
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In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

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Customer reply replied 3 months ago
For only $5.00
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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