Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

THE TELEPHONE IS NOT RINGING. MAGIC, I CAN DIAL BUT IF

Customer Question
THE TELEPHONE IS NOT...

THE TELEPHONE IS NOT RINGING

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

HI PEARL, THIS IS MY MAGIC JACK , I CAN DIAL BUT IF SOMEONE CALL ME THE TELEPHONE DOES'NT RING.

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I JUST NOTICE IT NOW.

Submitted: 3 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 4 hours by:
3/28/2018
Computer technician: Russell H., Computer Repairer replied 3 months ago
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 12,795
Experience: Working to keep PC-type computers working since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your telephone question.

Ask Your Own Computer Hardware Question
Computer technician: Russell H., Computer Repairer replied 3 months ago

Try making sure that the ringer is turned On, on your phone handset. Also be sure the ringer volume is turned up sufficiently above minimum.

If that doesn't do anything, test the phone handset using a different line, or test the MagicJack by swapping out the phone handset with another one.

Then (or if you cannot do that swap/test), try shutting down and turning Off, the computer that the MagicJack is plugged into. (If the MagicJack is plugged into a router box or similar network box, try unplugging that box from the power for 10 minutes.)

10 minutes later, turn it On again, see if after it is fully started up, the ringing on incoming calls comes in.

Check whether VoiceMail, as an option, can be turned Off, at least as a test - also check whether incoming calls are being taken by voicemail, as appropriate.

Let me know how it goes, I will advise further as needed.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 12,795
12,795 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

12,795 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
I WANTS TO HOOK UP MY MAGIC WITH MY TOSHIBA ANSWERING
I WANTS TO HOOK UP MY MAGIC JACK WITH MY TOSHIBA ANSWERING MACHINE … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
how can I get Magic Jack to release the phone number
how can I get Magic Jack to release the existing phone number I assigned to them. I want to go back to my old land line, using he same number. I am still getting Magic Jack answering my phone, though … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Hi I have question regarding my magic jack plus every time
Hi I have question regarding my magic jack plus every time I dial the n# XXXXX phone doesn't ring and it say phone are active and I have this magic jack before its working the I bought a magic jack pl… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,016 satisfied customers
My computer is working but the magic jack phones are not giving
My computer is working but the magic jack phones are not giving me a dial tone. I was speaking with a vet this morning then got a bunch of crackling noise and we were disconnected. Then the phone was … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
190 satisfied customers
I Installed magicjack plus and registered the unit. I
I Installed magicjack plus and registered the unit. I plugged magic jack into the power line and the other cords to the modem and to the telephone. I can call out and talk to a friend , but when they … read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
I love my magic jack, it was working beautifully. I had transferred
I love my magic jack, it was working beautifully. I had transferred my long standing land line to be my magic jack number ($20.00) It was working perfectly. I could call out on my regular phone, I cou… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Yesterday, Sunday, 090912, our panasonic KXTG7641,
Yesterday, Sunday, 090912, our panasonic KXTG7641, KXTG155SK, S?N 2EAXA129727 phone base with 4 satellite phones were ringing. Today there is no ringing. We can tell there is a phone call coming in be… read more
Greg A.
Greg A.
Bachelor\u0027s Degree
37 satisfied customers
Why is our phone service so erratic? It seems most of the
Why is our phone service so erratic? It seems most of the time our phone will ring and we cannot hear anything when we answer it and eventually it goes to dial tone. Our callers tell us, on their end … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a dial tone but call doesnt ring. the magic jack logo
I have a dial tone but call doesn't ring. the magic jack logo is not coming up. what do I do?… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
How to use MagicJack Plus without a computer? Need help setting it up!
I have the MagicJack Plus. I have no computer. I plug it in the wall, the phone has no dial tone and it is repeating itself saying error.… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
when someone calls my magic jack they do not hear a ringtone
when someone calls my magic jack they do not hear a ringtone so they hang up. but the call rings on my side and i can make call.… read more
Douglas
Douglas
SEM Specialist
163 satisfied customers
Since I purchased my magic jack, there is telephone number
Since I purchased my magic jack, there is telephone number that I call quite often but the operator tells me that "my call cannot be completed as dialed. Please check the number and try again. I know … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
After I download Magic Jack onto my laptop with Windows 7 professional
After I download Magic Jack onto my laptop with Windows 7 professional, it works --I can make and recieve calls--for a short time. An hour later, I find no dial tone on my hand set, or if a dial tone,… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Hi, I just registered my new magicJack Plus into my computer,
Hi, I just registered my new magicJack Plus into my computer, chose our current home phone # XXXXX plugged the magicJack into my modem and phone jack, then the electrical outlet. I have a dial tone on… read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor\u0027s Degree
271 satisfied customers
The magic stopped working. I can call the phone # but it
The magic jack stopped working. I can call the phone # but it does not ring. XXX-XXX-XXXX James Chesbro. I have a 5 year contract. We can get incoming calls but we can't call out… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
24 satisfied customers
MY MAGIC JACK DIALS AND WILL CONNECT WITH CALLED NUMBER BUT
MY MAGIC JACK DIALS AND WILL CONNECT WITH CALLED NUMBER BUT WHEN ITS CALL THE RINGS IN THE PHONE EAR PIECE THAT I AM MAKING THE CALL WITH IS WEAK AND GARBLED. THE VOICES CAN NOT BE MADE OUT ON EITHER … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Majic Jack indicates that it is dialing but cannot hear the
Majic Jack indicates that it is dialing but cannot hear the dial or input of the numbers. checked that mute is not on. Checked that computer speakers were on. Can you help?… read more
FFalcon1959
FFalcon1959
Bachelor\u0027s Degree
6 satisfied customers
just bought magic jack plus. got it activated. but not sure
just bought magic jack plus. got it activated. but not sure of the connections. i disconnected the phone line from my panasonic cordless telephone machine and connected it to the magic jack device. th… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x