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My 5 year old GCS1732 has suddenly stopped sending computer…

Customer Question
My 5 year old...

My 5 year old GCS1732 has suddenly stopped sending computer 1 video to the monitor. Have direct connected monitor to PC #1 to confirm if problem is KVM or the video card,

Technician's Assistant: What device or product does this involve?

Sorry, did not finish... My GCS1732 switches to PC #2 OK, with sound and video working properly. And when set to PC #1 the audio works properly. Seems only the PC#1 video does not switch correctly.

Technician's Assistant: How long have you had your PC#1?

5 years. It is an HP PC and monitor.

Technician's Assistant: What have you tried so far with your HP product?

When set to HP (PC #1) the audio works properly, but video does not switch correctly.

Submitted: 4 months ago.Category: Computer Hardware
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Answered in 17 hours by:
3/28/2018
Computer technician: syseng, Computer Hardware Engineer replied 4 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,937
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
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