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Using Windows Live Mail -------usually the screen comes up…

Using Windows Live Mail -------usually...
Using Windows Live Mail -------usually the screen comes up with "File" and "home" and options available with those two. Recently only "File" comes up and I have to click to get "home" and the options it offers. This is very inconvenient to have to click "home" each time I want send an email, forward, reply or check to see if new emails are available to view. How can this be corrected?
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Answered in 5 minutes by:
3/26/2018
Jason Jones
Jason Jones, Computer Technician
Category: Computer Hardware
Satisfied Customers: 19,487
Experience: 10+ years of work experience.
Verified

Hello,

My name is***** will be the person helping you today.

The application itself may be faulting.

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

Jason Jones
Jason Jones, Computer Technician
Category: Computer Hardware
Satisfied Customers: 19,487
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Computer Hardware Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Have 6 pm appt. Can we do it later?

Yes, that will work for me. When you are ready to continue, come back to this same page or you can click the link that was sent to you in your email.

Also, in which time zone are you located?

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Customer reply replied 4 months ago
Central

Thank you. I am in California, in the PST zone.

When you are ready, please, come back to this page by clicking link that was sent to your email from JustAnswer.com.

Thank you.

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Customer reply replied 4 months ago
Ready here to proceed to a solution to my problem.

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 06
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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