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Among my mix of computers, I own several Surface machines,

Customer Question
Hello, my name is*****...

Hello, my name is***** Among my mix of computers, I own several Surface machines, such as the Surface Book and Surface laptop. Last nite, I purchased a Surface Eegonomic Keyboard. Unfortunately, it was “open box” and did not contain the instructions and even though I’m fairly knowledgeable about computers, and understand that this is a Bluetooth device

Technician's Assistant: What Operating System (OS) are you running on your Surface laptop?

The newest version

Technician's Assistant: What have you tried so far with your Surface laptop? Have you installed any updates recently?

Yes, I update regularly, and an a

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Where on the keyboard do I connect a Bluetooth device?

Submitted: 3 months ago.Category: Computer Hardware
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Answered in 2 hours by:
3/24/2018
Computer technician: FRAN, Networking replied 3 months ago
FRAN
FRAN, Networking
Category: Computer Hardware
Satisfied Customers: 267
Experience: Network Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Computer technician: FRAN, Networking replied 3 months ago

Sorry you are having problems with your new device. I will do my best to help resolve this issue for you.

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Computer technician: FRAN, Networking replied 3 months ago

Can you give me the model number of your keyboard?

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Computer technician: cvd4311, Computer Operator replied 3 months ago
cvd4311
cvd4311, Computer Operator
Category: Computer Hardware
Satisfied Customers: 1,105
Experience: I have a BA in CIT.
Verified
  1. On your PC, select the Start button, then select Settings > Devices > Bluetooth & other devices.

  2. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose MicrosoftSurface Keyboard or MicrosoftSurface Ergonomic Keyboard in the list of devices. You’ll be asked to type a code and press Enter on your keyboard. Follow any other instructions if they appear, then select Done.

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Computer technician: cvd4311, Computer Operator replied 3 months ago

Good Morning, do you still need help with this ticket?

If not please RATE 4 starts or above and I will close the ticket.

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