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Replacement of hard drive was suppose to include data

Customer Question
Replacement of hard drive...

Replacement of hard drive was suppose to include data transfer. all that appears is file short cut. can nor open file.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Dell inspiron desk top with windows 10

Technician's Assistant: What have you tried so far with your Inspiron?

Open short cut and selected internet explorer to open file

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Service order no. is00809-303782354

Submitted: 5 months ago.Category: Computer Hardware
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Answered in 4 hours by:
3/17/2018
Computer technician: Russell H., Computer Repairer replied 5 months ago
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 12,937
Experience: Working to keep PC-type computers working since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer data restoration question.

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Computer technician: Russell H., Computer Repairer replied 5 months ago

I am not sure that your message was not meant for another company than JustAnswer.com, but I can advise you on this problem.

1: your one file may be an archive file meant to be expanded or unpacked by a file backup-and-restore program, perhaps.

2: what is the file named, in full, and what is its File Type?

3: what co. did the hard drive replacement, please?

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