Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My question is about the logitech presenter..... When I put…

Customer Question
My question is about...

My question is about the logitech presenter..... When I put the usb into my computer, seems it's not being recognized. Worked fine yesterday....Any thoughts....I have a presentation to give in 2 hrs

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Macbook Pro OS Sierra 10.12.6

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

Just started. Replaced batteries in the handheld...tried different usb ports

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That should do it...if you can help me get this thing working, I'll appreciate it

Submitted: 4 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 5 minutes by:
3/13/2018
Computer technician: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 47,063
Experience: Repairing computers for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you connect it please to a different USB port on the Mac and tell me if it is then detected?

Please let me know

Thank you

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
tried that...still doesn't recognize it
Customer reply replied 4 months ago
I'm happy to follow instructions ...do not want to have you connect to my computer
Computer technician: Richard, Computer Specialist replied 4 months ago

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

Then when the Mac starts tell me if it then detects it please

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
Will do
Computer technician: Richard, Computer Specialist replied 4 months ago

Thank you

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
How do I get back to you when I start up the Mac again
Computer technician: Richard, Computer Specialist replied 4 months ago

Return here please to this webpage

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
I followed your instructions, held the keys for over a minute; never heard the start up sound again. Still not working
Customer reply replied 4 months ago
I'm thinking I'll just have to work without the remote....and figure this out another time....Thanks anyway
Computer technician: Richard, Computer Specialist replied 4 months ago

Are you using a wireless mouse?

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 47,063
47,063 Satisfied Customers
Experience: Repairing computers for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

262 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
Just purchased mbeat card reader usb 2.0 on MacBook macOS
just purchased mbeat card reader usb 2.0 on MacBook macOS high Sierra 10.13.4 and it will not read sd card … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Logitech M510 mouse and it stopped working
I have a Logitech M510 mouse and it stopped working yesterday. I changed the batteries and still don't work. I have a small slimline dell laptop that is only about 3 months old. It only has one USB po… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My logitech M185 has stopped working. I installed Logitech
Hi. My logitech M185 has stopped working. I installed Logitech options and get a "No devices detected" screen, followed by "No Unifying receiver."From Device Manager, I am trying to update driver from… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Logitech G602 gaming mouse. It stopped working.
Hi, I have a Logitech G602 gaming mouse. It stopped working. I've changed the batteries but it still won't work. Do you know how I could get it working again? … read more
Sheri
Sheri
Bachelor\u0027s Degree
569 satisfied customers
I have an iomega external HD that I have had for some
I have an iomega external HD that I have had for some time... it has important backed up files on it, but it will not show up on my MacBook Pro Retina... is there a driver I need to install? The white… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Keyboard. Key board issue. I cannot even tell what model
keyboard JA: What's the make and model of your computer? And have you had problems with this keyboard in the past? Customer: Key board issue JA: Have you installed any updates recently? Customer: No J… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Just bought a 922 pro stream web cam, i plugged it into usb
just bought a 922 pro stream web cam, i plugged it into usb and it just blinks. do i need to do something else? … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
262 satisfied customers
I need to order a new micre usb charging cable for my k811.
i need to order a new micre usb charging cable for my k811. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I just bought a mew laptop and yesterday my logitech
I just bought a mew laptop and yesterday my logitech wireless mouse quit working for no apparent reason. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a logitech K750 wireless solar keyboard for mac. I
I have a logitech K750 wireless solar keyboard for mac. I put it away for several months while not living in my home and now need to use it again to connect to my MacBook Pro laptop. It always worked … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
190 satisfied customers
My Logitech K350 keyboard just stopped working. I've
My Logitech K350 keyboard just stopped working. I've replaced the batteries several times. I use the usb in my macbook pro. what could be wrong? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Logitech keyboard stopped working suddenly a couple of
Good morning. My Logitech keyboard stopped working suddenly a couple of days ago. I changed the batteries, rebooted the computer (iMac) as well as the modem and router--no response. The unifying recei… read more
Richard
Richard
Computer Specialist
47,063 satisfied customers
Dear tech support. My Logitech keyboard, attached to my Dell
Dear tech support. My Logitech keyboard, attached to my Dell computer running Windows 7, is erratic. It skips letters, or duplicates them. Very frustrating. Any help is appreciated. Thanks ***@******.… read more
Shefin
Shefin
Computer Hardware Engineer
Engineering Diploma
155 satisfied customers
My mouse just quit. I thought it might need new batteries so
My mouse just quit. I thought it might need new batteries so I changed them. It will light up for a few seconds then nothing, Help me please… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Just purchase Logitech mk520 wireless mouse/keyboard for use
Just purchase Logitech mk520 wireless mouse/keyboard for use with Dell Inspiron touch screen. Windows 8 (8.1?) said it was installed. Mouse works fine, keyboard doesn't.… read more
Shefin
Shefin
Computer Hardware Engineer
Engineering Diploma
155 satisfied customers
Wireless M570 just instantly stopped working. Havent had
Wireless M570 just instantly stopped working. Haven't had any problems, using it all day long, suddenly the USB device is not recognized. I replaced the battery, removed and replaced the dongle (if th… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a Logitech M505 for the last 15 months which
I have a Logitech M505 for the last 15 months which has stopped working . I have changed the batteries. The green light on the device comes on, but the mouse refuses to move the pointer. I have checke… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Problems getting keyboard to recognize - wireless mouse works
Problems getting keyboard to recognize - wireless mouse works fine. GCS634U 4-port KVM switch Logitech wireless mouse Logitech G510 wired USB gaming keyboard Macbook running Windows 7 (boot camp) and … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x