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I have an L40 that I was trying to make work with my windows…

Customer Question
I have an L40...

I have an L40 that I was trying to make work with my windows 10Pro computer

Technician's Assistant: What's the brand, model, and version of Windows of your computer?

Home Built with Intel Core 7-6700 CPU @3.5 GHZ, Windows 10 PRO

Technician's Assistant: What have you tried so far with your computer?

Just plugged it in, the computer does not see the drive

Submitted: 5 months ago.Category: Computer Hardware
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Answered in 2 minutes by:
3/12/2018
Computer technician: Jess M., Computer Support Specialist replied 5 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 8,132
Experience: Computer Hardware Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. By L40, are you referring to an LG mobile phone?
  2. Or is it another device?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 5 months ago
Buslink hard drive L40
Computer technician: Jess M., Computer Support Specialist replied 5 months ago

Thank you for writing back with that information. Is this an external drive connected through a USB?

Or is it an internal drive connected through IDE or SATA cable?

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Customer reply replied 5 months ago
USB
Computer technician: Jess M., Computer Support Specialist replied 5 months ago

Please check this link, is this your External Drive?

https://www.newegg.com/Product/Product.aspx?Item=N82E16822158008

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Computer technician: Jess M., Computer Support Specialist replied 5 months ago

Thank you. In order for this kind of drive to connect to your computer, you need to power it up, and then plug it to your computer's USB slot.

Is the power cable connected? Is there any indication that it is powered on?

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