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My year old Lenovo desk top has a not working CD/DVD drive.

Customer Question
My year old Lenovo...

My year old Lenovo desk top has a not working CD/DVD drive. Help... Susan Royce

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

One minute ...

Technician's Assistant: Who makes your speaker or sound system?

Think Centre.

Technician's Assistant: What have you tried so far with your sound system?

I can use the sound system with Dragon etc. The CD drive is the problem. It spins out of control or stutters ...

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

I bought this computer in 2016, it was defective and was replaced in Jan. 2017. The serial number is *****

Submitted: 4 months ago.Category: Computer Hardware
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Answered in 8 hours by:
3/11/2018
Computer technician: Elgin Vega,
 replied 4 months ago
Elgin Vega
Category: Computer Hardware
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you available for a remote session so i can check the problem?

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Customer reply replied 4 months ago
Lenovo is replacing the CD drive; no more assistance needed, Thanks.
Computer technician: Elgin Vega,
 replied 4 months ago

Ok have a nice day

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