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Windows 7 not recognising 2 TB externak Seagatedrive. Dell…

Customer Question
Windows 7 not recognising...

Windows 7 not recognising 2 TB externak Seagatedrive

Technician's Assistant: What's the brand and model of your computer?

Dell inspiration 580

Technician's Assistant: What have you tried so far with your computer?

Used to work, then it stoppe working. removed from system. pluged it in now and computer does not recognise it.

Technician's Assistant: Which In Now product do you have?

2 TB external drive

Technician's Assistant: What have you tried so far with your In Now software?

Dont know what that is

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

Just want it to work for backups

Submitted: 4 months ago.Category: Computer Hardware
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Answered in 10 hours by:
3/11/2018
Computer technician: Elgin Vega,
 replied 4 months ago
Elgin Vega
Category: Computer Hardware
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you available for remote session so I can check the problem?

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Customer reply replied 4 months ago
Not right now. Tomorrow afternoon. Can I reach you when I have enough time to devote,to this?
Computer technician: Elgin Vega,
 replied 4 months ago

Ill be here, let me know when you are ready.

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Customer reply replied 4 months ago
I am ready to work with you now to get this external hd working.
Customer reply replied 4 months ago
can we get started?
Computer technician: Elgin Vega,
 replied 4 months ago

Hi, wan to try team viewer so i can connecto to your computer and check?

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Customer reply replied 4 months ago
no i don't want remote.
Computer technician: Elgin Vega,
 replied 4 months ago

Ok, can you access disk management and tell me if the disk is displayed?

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Customer reply replied 4 months ago
it is listed under hard drives
Computer technician: Elgin Vega,
 replied 4 months ago

It is online or offline?

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Customer reply replied 4 months ago
where do I look for that?
Computer technician: Elgin Vega,
 replied 4 months ago

In the disk management there will tell you if the disk os online or offline and if it is unallocated

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Computer technician: Elgin Vega,
 replied 4 months ago

It can be unknown too

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Customer reply replied 4 months ago
ok I am looking at device manager. Where do I access disk management?
Computer technician: Elgin Vega,
 replied 4 months ago

Administrative tools - system management - disk management

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Customer reply replied 4 months ago
it is not listed in disk management under storage under computermanagement
Computer technician: Elgin Vega,
 replied 4 months ago

Is there any unknown disk or offline disk?

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Customer reply replied 4 months ago
it shows C: drive and a disk 5 online
Customer reply replied 4 months ago
can we do this by phone? it might be faster
Customer reply replied 4 months ago
it calls disk 5 a healthy system partition
Computer technician: Elgin Vega,
 replied 4 months ago

I cant call from here since Im not in the us, Ill open the question to other expert that can call you

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Customer reply replied 4 months ago
that might help. thank you.
Computer technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 21,962
Experience: Hardware Expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
Thank you for your response however I have solved my issue elsewhere. Please confirm that myJustAnswer membership is cancelled.
Computer technician: Josh, Computer Enthusiast replied 4 months ago

OK thank you

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