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I have Majicjack por time but now when I calling to Colombia…

Customer Question
I have Majicjack por...

I have Majicjack por long time but now when I calling to Colombia the call hanging also I have putting money in my acccount

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

No in my compuer in my cell phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

But now when I realize calling in my computer in my smartphone no conectingo

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Sometime one day o two days

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not only my made the calling

Submitted: 4 months ago.Category: Computer Hardware
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Answered in 9 hours by:
3/10/2018
Computer technician: syseng, Computer Hardware Engineer replied 4 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,837
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

Hello,

My name is David.

Occasionally memory errors occur in network devices that cause this type of problem. So first, to rule out that possibility, power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Then do the same with your WiFi router (if you have a separate WiFi router rather than a modem that provides both routing and WiFi). Then reboot your computer and phone after the router/modem has completed start up and test to see if the issue is resolved.
Please let me know the result.

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