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I bought magic service for 3 yrs I believe in 2015. It

Customer Question
I bought magic jack...

I bought magic jack service for 3 yrs I believe in 2015 . It worked for only one year . I am very upset because I paid & I cannot use the phone. Yesterday I pay another 4:95 for 911 for service I can’t use . I try to connect with you guys many times & I failed. The phone number is:(###) ###-#### I need help. Simin Foster

Technician's Assistant: What magicJack model do you have?

I don’t know. My password ***** be is the model ma61c42b . I got the phone Dec 6 2016

Technician's Assistant: How long has this been going on with your MA61C42B? What have you tried so far?

Definitely more than a year maybe more . I couldn’t get hold of you . I dodo nothing

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No just want to have service because I paid for it in advance

Submitted: 4 months ago.Category: Computer Hardware
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Answered in 2 hours by:
3/8/2018
Computer technician: Kris Rodgers, IT Manager replied 4 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Computer Hardware
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 265
265 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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