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Having an issue using SFTP to an Axway system. Can't delete…

Customer Question
Having an issue using...

Having an issue using SFTP to an Axway system. Can't delete files once I've received them. I tried using mget withhe -delete, mv and rm commands. I get the following on the log.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

It's a vm server running Windows Server 2008.

Technician's Assistant: What have you tried so far with your computer?

> 2018-03-07 09:10:06.948 Script: rm /CSFTP515/Pickup/*.*
. 2018-03-07 09:10:06.948 Listing directory "/CSFTP515/Pickup".
> 2018-03-07 09:10:06.948 Type: SSH_FXP_OPENDIR, Size: 25, Number: 8971
< 2018-03-07 09:10:06.979 Type: SSH_FXP_STATUS, Size: 40, Number: 8708
. 2018-03-07 09:10:06.979 Discarding reserved response
< 2018-03-07 09:10:07.026 Type: SSH_FXP_HANDLE, Size: 30, Number: 8971
> 2018-03-07 09:10:07.026 Type: SSH_FXP_READDIR, Size: 30, Number: 9228
< 2018-03-07 09:10:07.073 Type: SSH_FXP_NAME, Size: 827, Number: 9228
> 2018-03-07 09:10:07.073 Type: SSH_FXP_READDIR, Size: 30, Number: 9484
< 2018-03-07 09:10:07.120 Type: SSH_FXP_STATUS, Size: 40, Number: 9484
< 2018-03-07 09:10:07.120 Status code: 1
> 2018-03-07 09:10:07.120 Type: SSH_FXP_CLOSE, Size: 30, Number: 9732
. 2018-03-07 09:10:07.120 .working;d;0;2018-03-07T11:46:54.000Z;3;"0" [0];"0" [0];r--r--r--;2
. 2018-03-07 09:10:07.120 out0003985201803070001oo.ay1;-;373;2018-03-07T11:46:54.000Z;3;"0" [0];"0" [0];rw-rw-rw-;1
. 2018-03-07 09:10:07.120 out0009130201803020001oo.ay1;-;490;2018-03-02T15:52:17.000Z;3;"0" [0];"0" [0];rw-rw-rw-;1
. 2018-03-07 09:10:07.120 out0010821201803060001oo.ay1;-;373;2018-03-06T16:30:52.000Z;3;"0" [0];"0" [0];rw-rw-rw-;1
. 2018-03-07 09:10:07.120 out0010822201803060001oo.ay1;-;277;2018-03-06T16:30:52.000Z;3;"0" [0];"0" [0];rw-rw-rw-;1
. 2018-03-07 09:10:07.120 out0030871201802280001oo.ay1;-;452;2018-02-28T23:00:29.000Z;3;"0" [0];"0" [0];rw-rw-rw-;1
. 2018-03-07 09:10:07.120 ..;D;0;1899-12-30T05:00:00.000Z;0;"" [0];"" [0];---------;0
. 2018-03-07 09:10:07.120 Deleting file "/CSFTP515/Pickup/.working".
. 2018-03-07 09:10:07.120 Listing directory "/CSFTP515/Pickup/.working".
> 2018-03-07 09:10:07.120 Type: SSH_FXP_OPENDIR, Size: 34, Number: 9995
< 2018-03-07 09:10:07.166 Type: SSH_FXP_STATUS, Size: 40, Number: 9732
. 2018-03-07 09:10:07.166 Discarding reserved response
< 2018-03-07 09:10:07.213 Type: SSH_FXP_HANDLE, Size: 28, Number: 9995
> 2018-03-07 09:10:07.213 Type: SSH_FXP_READDIR, Size: 28, Number: 10252
< 2018-03-07 09:10:07.244 Type: SSH_FXP_STATUS, Size: 40, Number: 10252
< 2018-03-07 09:10:07.244 Status code: 1
. 2018-03-07 09:10:07.244 Listing file "/CSFTP515/Pickup/.working/..".
> 2018-03-07 09:10:07.244 Type: SSH_FXP_LSTAT, Size: 37, Number: 10503
< 2018-03-07 09:10:07.291 Type: SSH_FXP_ATTRS, Size: 29, Number: 10503
. 2018-03-07 09:10:07.291 ..;D;0;2018-03-07T11:46:54.000Z;3;"" [0];"" [0];rw-rw-rw-;1
> 2018-03-07 09:10:07.291 Type: SSH_FXP_CLOSE, Size: 28, Number: 10756
. 2018-03-07 09:10:07.291 ..;D;0;2018-03-07T11:46:54.000Z;3;"" [0];"" [0];rw-rw-rw-;1
> 2018-03-07 09:10:07.291 Type: SSH_FXP_RMDIR, Size: 34, Number: 11023
< 2018-03-07 09:10:07.338 Type: SSH_FXP_STATUS, Size: 40, Number: 10756
. 2018-03-07 09:10:07.338 Discarding reserved response
< 2018-03-07 09:10:07.385 Type: SSH_FXP_STATUS, Size: 82, Number: 11023
< 2018-03-07 09:10:07.385 Status code: 3, Message: 11023, Server: Unable to recognize user name from path /CSFTP515/Pickup/.working, Language:
. 2018-03-07 09:10:07.385 Asking user:
. 2018-03-07 09:10:07.385 Error deleting file '/CSFTP515/Pickup/.working'. ("Permission denied.
. 2018-03-07 09:10:07.385 Error code: 3
. 2018-03-07 09:10:07.385 Error message from server: Unable to recognize user name from path /CSFTP515/Pickup/.working")
< 2018-03-07 09:10:07.385 Script: Error deleting file '/CSFTP515/Pickup/.working'.
< 2018-03-07 09:10:07.385 Script: Permission denied.
< 2018-03-07 09:10:07.385 Error code: 3
< 2018-03-07 09:10:07.385 Error message from server: Unable to recognize user name from path /CSFTP515/Pickup/.working
. 2018-03-07 09:10:07.385 Script: Failed
. 2018-03-07 09:10:07.385 Script: Exit code: 1
. 2018-03-07 09:10:07.385 Closing connection.
. 2018-03-07 09:10:07.385 Sending special code: 12
. 2018-03-07 09:10:07.385 Sent EOF message

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of. I'm new to this.

Submitted: 4 months ago.Category: Computer Hardware
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Answered in 2 hours by:
3/7/2018
Computer technician: syseng, Computer Hardware Engineer replied 4 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,832
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

Hello,

My name is David.

Just to clarify, you are running a script that uses SFTP correct?

What SFTP program are you using?

Are you both uploading and downloading files?

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
Thanks, ***** ***** was able to resolve the issue myself.
Computer technician: syseng, Computer Hardware Engineer replied 4 months ago

Ok, and thanks for letting me know.

Best regards,

David.

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