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My ScanSnap iX500 won't scan. The blue light is on; the

Customer Question
My ScanSnap iX500 won't...

My ScanSnap iX500 won't scan. The blue light is on; the cables are connected. I have also lost the ScanSnap icon.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It'

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It is an Apple iMac desktop.

Technician's Assistant: What Operating System (OS) are you running on your iMac?

I don't know what operating system it is. Where do I find it?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iMac? What have you tried so far?

Just now. I have tried repeatedly to press the Scan button, but nothing happens.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. Thanks

Submitted: 1 month ago.Category: Computer Hardware
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Answered in 4 hours by:
3/7/2018
Computer technician: Kris Rodgers, IT Manager replied 1 month ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Computer Hardware
Satisfied Customers: 4,547
Experience: IT Manager
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Ask Your Own Computer Hardware Question
Customer reply replied 1 month ago
Please call me any time today at(###) ###-#### Thanks.
Computer technician: Kris Rodgers, IT Manager replied 1 month ago

Hi

I can offer a live phone call or secure remote assistance, however both are a premium service.

Is this OK?

Thanks

Kris

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Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 248
248 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

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Working to keep PC-type computers working since 1988.

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