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I ave a wireless keyboard and some keys are just now not…

I ave a wireless...

I ave a wireless keyboard and some keys are just now not working

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

K330

Technician's Assistant: What have you tried so far with your computer?

Wireless usb adjustment and turn on/o deskto

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Answered in 5 minutes by:
2/24/2018
technicalcat
technicalcat, Consultant
Category: Computer Hardware
Satisfied Customers: 2,611
Experience: 20 years combined corporate and small business experience.
Verified

Hello and thank you for using this service. I will help you now.

If you move the keyboard very close to the receiver, do the keys work then?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 5 months ago
Stand by...
Customer reply replied 5 months ago
No...only some selected keys dont work

Have you replaced the batteries in the keyboard?

Also, how old is this keyboard?

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Customer reply replied 5 months ago
just now...not improved. About 1.5 years old
Customer reply replied 5 months ago
Are you tere?

Have you tried moving the receiver to a different usb port? If not, please try that. Also, please do not plug into any USB hubs.

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Customer reply replied 5 months ago
Tried and no luck. Used back/ront comuter

Was anything spilled on the keyboard recently?

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Customer reply replied 5 months ago
5 keys do not work in total
Customer reply replied 5 months ago
No

Which keys aren't working?

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Customer reply replied 5 months ago
I cant tye tem

I know this isn't what you want to hear, but the keyboard appears to be otherwise defective and will likely need to be replaced. In most cases, partial key failures are caused by damage and usually from spills (sometimes after drying). One way you could be more certain would be to plug the receiver in a different computer and see if the problem persists.

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Customer reply replied 5 months ago
ok...TY

Do you have another computer you could test with ?

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Customer reply replied 5 months ago
stand by
Customer reply replied 5 months ago
keyboard does not work on 2nd computer...same non working 5 keys
Customer reply replied 5 months ago
TY or your asst. I must go now and buy new keyboard. TY

OK. Then the keyboard will certainly need to be replaced. Please let me know if you are satisfied with my help today, or if you need a recommendation for a new keyboard.

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Customer reply replied 5 months ago
What keyboard do u rec?

This is a well rated combination keyboard and mouse.

https://www.newegg.com/Product/Product.aspx?Item=9SIA9JN3FR9180&cm_re=wireless_keyboard-_-9SIA9JN3FR9180-_-Producthttps://www.newegg.com/Product/Product.aspx?Item=9SIA9JN3FR9180&cm_re=wireless_keyboard-_-9SIA9JN3FR9180-_-Product

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technicalcat
technicalcat, Consultant
Category: Computer Hardware
Satisfied Customers: 2,611
Experience: 20 years combined corporate and small business experience.
Verified
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