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Can't insert cards into zip 250. Toshiba laptop win 7.

Customer Question
Can't insert cards into...

Can't insert cards into zip 250

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Toshiba laptop win 7

Technician's Assistant: What Toshiba model do you have?

Looking

Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

Satillite L755. No updates it is my late father's computer

Submitted: 16 days ago.Category: Computer Hardware
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Customer reply replied 16 days ago
The zip drive drivers are installed by the drive does not show in file explorer when connected
Answered in 5 minutes by:
2/6/2018
Computer technician: Kris Rodgers, IT Manager replied 16 days ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Computer Hardware
Satisfied Customers: 4,315
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 16 days ago
Hi Kris, No idea. My dad's PC has been idle for some years.
Customer reply replied 16 days ago
Please just let me know how to get the zip drive to show in file explorer
Computer technician: Kris Rodgers, IT Manager replied 16 days ago

Hi,

Has the drivers been installed

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Customer reply replied 16 days ago
Device manager reports the drive is correct
Computer technician: Kris Rodgers, IT Manager replied 16 days ago

Would it be OK to connect and have a look?

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Customer reply replied 16 days ago
The mzachine is older and the AV is out of date so I am not going to connect it to any networks, not even my own
Customer reply replied 16 days ago
I am using my own machine for this conversation.
Computer technician: Kris Rodgers, IT Manager replied 16 days ago

OK no problem, are you aware of the current cost without the remote?

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Customer reply replied 16 days ago
what cost?
Computer technician: Kris Rodgers, IT Manager replied 16 days ago

To open this question.

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Customer reply replied 16 days ago
Obviously not. I paid the fiver for consult
Computer technician: Kris Rodgers, IT Manager replied 16 days ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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Customer reply replied 16 days ago
I will be happy when the deposit is acknowledge and there are no further charges until I authorize them
Computer technician: Kris Rodgers, IT Manager replied 16 days ago

I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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Customer reply replied 16 days ago
There is also a time crunch here. Please end the session
Computer technician: Kris Rodgers, IT Manager replied 16 days ago

Will do.

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Russell H.
Russell H., Computer Repairer
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Satisfied Customers: 235
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Experience: Working to keep PC-type computers working since 1988.

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