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Can't insert cards into zip 250. Toshiba laptop win 7.

Customer Question
Can't insert cards into...

Can't insert cards into zip 250

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Toshiba laptop win 7

Technician's Assistant: What Toshiba model do you have?

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Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

Satillite L755. No updates it is my late father's computer

Submitted: 5 months ago.Category: Computer Hardware
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Customer reply replied 5 months ago
The zip drive drivers are installed by the drive does not show in file explorer when connected
Answered in 5 minutes by:
2/6/2018
Computer technician: Kris Rodgers, IT Manager replied 5 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Computer Hardware
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 5 months ago
Hi Kris, No idea. My dad's PC has been idle for some years.
Customer reply replied 5 months ago
Please just let me know how to get the zip drive to show in file explorer
Computer technician: Kris Rodgers, IT Manager replied 5 months ago

Hi,

Has the drivers been installed

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Customer reply replied 5 months ago
Device manager reports the drive is correct
Computer technician: Kris Rodgers, IT Manager replied 5 months ago

Would it be OK to connect and have a look?

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Customer reply replied 5 months ago
The mzachine is older and the AV is out of date so I am not going to connect it to any networks, not even my own
Customer reply replied 5 months ago
I am using my own machine for this conversation.
Computer technician: Kris Rodgers, IT Manager replied 5 months ago

OK no problem, are you aware of the current cost without the remote?

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Customer reply replied 5 months ago
what cost?
Computer technician: Kris Rodgers, IT Manager replied 5 months ago

To open this question.

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Customer reply replied 5 months ago
Obviously not. I paid the fiver for consult
Computer technician: Kris Rodgers, IT Manager replied 5 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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Customer reply replied 5 months ago
I will be happy when the deposit is acknowledge and there are no further charges until I authorize them
Computer technician: Kris Rodgers, IT Manager replied 5 months ago

I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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Customer reply replied 5 months ago
There is also a time crunch here. Please end the session
Computer technician: Kris Rodgers, IT Manager replied 5 months ago

Will do.

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