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Plug from monitor to hard drive doesn't plug in at monitor…

Customer Question
Plug from monitor to...

Plug from monitor to hard drive doesn't plug in at monitor level

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Has worked previously. New. Td2230...windows 10. Just mechanical because it worked last week. Just can't get plug to stay in monitor end.

Technician's Assistant: What have you tried so far with your computer?

To plug it in.

Submitted: 3 months ago.Category: Computer Hardware
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Customer reply replied 3 months ago
It's not the computer. It is the monitor
Customer reply replied 3 months ago
Please answer.
Customer reply replied 3 months ago
How will i know this is working?
Customer reply replied 3 months ago
Is anyone there?
Answered in 34 minutes by:
1/8/2018
Computer technician: Sheri, Expert replied 3 months ago
Sheri
Sheri, Expert
Category: Computer Hardware
Satisfied Customers: 515
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi Customer,

Thanks for using JustAnswer. I am happy to assist you with this issue. Just to clarify the issue, do you mean that you are trying to connect the computer to the monitor but the cable will not stay in? If not, please provide more details.

Let me know so we can go to the next step.

Regards,

Sheri-Expert

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Customer reply replied 3 months ago
Cannot make it fit and stay in. Makes monitor unusable.
Computer technician: Sheri, Expert replied 3 months ago

Which type of cable are you using? Is it an HDMI?

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Computer technician: Sheri, Expert replied 3 months ago

Is it loose on the computer end or the monitor end?

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Customer reply replied 3 months ago
Np
Customer reply replied 3 months ago
No
Computer technician: Sheri, Expert replied 3 months ago

Disregard, I did not send that, it is system generated offering the remote service

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Computer technician: Sheri, Expert replied 3 months ago

I see in your earlier reply that it is loose on the monitor end.

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Computer technician: Sheri, Expert replied 3 months ago

Can you reverse the cable and put the opposite end in your monitor to see if that helps?

Regards,

Sheri-Expert

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Customer reply replied 3 months ago
Cannot use remote service as i have no monitor to setup connection.
Computer technician: Sheri, Expert replied 3 months ago

That offer was done automatically by the system, not by me. Just ignore it. Don't accept it

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Computer technician: Sheri, Expert replied 3 months ago

Can you reverse the cable and put the opposite end in your monitor to see if that helps?

Regards,

Sheri-Expert

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Customer reply replied 3 months ago
Already tried. No difference.
Computer technician: Sheri, Expert replied 3 months ago

You could try a different cable if you have one, but if both ends of this cable have the same result, the issue is likely the hdmi port on the monitor. How long have you had the monitor?

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Customer reply replied 3 months ago
4 months
Customer reply replied 3 months ago
Should I unscrew near port and try to replace? This is an emergency as I use it for tax season.
Computer technician: Sheri, Expert replied 3 months ago

You could check to see if the store you purchased it from will exchange it. Otherwise, you could unplug the monitor from power, lay the monitor down so you can see the hdmi port well. Shine a flashlight there. See if the metal is bent around the port where the cable fits in. If so, carefully take a flat heat screwdriver to the outside of the port and try to bend it on each side to make the port a little tighter.

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Computer technician: Sheri, Expert replied 3 months ago

another option is to use the VGA (blue connector) port instead, if you computer has one, too. You would have to use a VGA cable an make sure the monitor input is set to VGA.

Regards,

Sheri-Expert

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Computer technician: Sheri, Expert replied 3 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Let me know.

Regards,

Sheri-Expert

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Computer technician: Sheri, Expert replied 2 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Sheri
Sheri, Expert
Category: Computer Hardware
Satisfied Customers: 515
515 Satisfied Customers
Experience: Owner/Consultant at Computer Rescue, Inc.

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