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My Maxtor One touch external hard drive won't connect.

Customer Question
My Maxtor One touch...

My Maxtor One touch external hard drive won't connect

Technician's Assistant: Does the hard drive icon appear on your desktop?

No

Technician's Assistant: Have you tried accessing the drive on a different computer?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Should I try connecting on my laptop?

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 1 hour by:
1/7/2018
Computer technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Computer Hardware
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Weeks
Computer technician: Kris Rodgers, IT Manager replied 7 months ago

Is this mac or windows?

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Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
Windows
Computer technician: Kris Rodgers, IT Manager replied 7 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 7 months ago
For the $48 unauthorized charge you just put on my paypal, I don’t expect to have to pay another $39 to get an answer to this problem. Tell me what I have to download to fix this.
Computer technician: Kris Rodgers, IT Manager replied 7 months ago

The service is not $5.00 and you have been charged more than that. The total costs are displayed maybe you did read the page.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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Customer reply replied 7 months ago
I’m not home anymore anyway. How do contact you later?
Computer technician: Kris Rodgers, IT Manager replied 7 months ago

Just book mark this page and come back to me

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Customer reply replied 7 months ago
Who said $5? I said $48. And send me to whoever can refund me. I was supposed to get a free trail.
Computer technician: Kris Rodgers, IT Manager replied 7 months ago

The service is not $5.00 and you have been charged more than that. The total costs are displayed maybe you did read the page. I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue. RegardsKris

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