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My seagate portable drive usb malfunctioned... how can I get…

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My seagate portable drive usb...
My seagate portable drive usb malfunctioned... how can I get all the info saved restored?
Submitted: 6 months ago.Category: Computer Hardware
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Answered in 1 day by:
1/8/2018
Computer technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 21,927
Experience: Hardware Expert
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
I still need help!
Computer technician: Josh, Computer Enthusiast replied 6 months ago

Please explain the issue in more detail

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Customer reply replied 6 months ago
When I plug in the device the computer says “ the usb malfunction” so I cannot access my information.
Computer technician: Josh, Computer Enthusiast replied 6 months ago

Have you tried using a different USB cable?

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Customer reply replied 6 months ago
I dont know where to find one that is similar to that.... target doesnt have it...
Computer technician: Josh, Computer Enthusiast replied 6 months ago

Any electronic store will have it such as Best Buy or Staples.

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Computer technician: Josh, Computer Enthusiast replied 5 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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