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My sound has suddenly stopped working. My speaker has a red…

Customer Question
My sound has suddenly...

My sound has suddenly stopped working. My speaker has a red cross. inmy device the speaker was hidden. The error message was 45. I uninstalled it as that was only option and now I cant re install it (error could not find the device for this driver). Bluetooth headphones are working . Headpones plugged into the jack do not work..

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Its an sus x555DA notebook

Technician's Assistant: What have you tried so far with your computer?

I have tried to get it to recognise and make default my speakers....but no option so I uninstalled. Now cant reinstall. Ive rebooted, updated all drivers, re booted, check volume etc etc etc etc

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 8 hours by:
1/7/2018
Computer technician: Elgin Vega,
 replied 7 months ago
Elgin Vega
Category: Computer Hardware
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you available for a emote session so I can connect to your computer and check the problem?

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Customer reply replied 7 months ago
Hi Im not comfortable letting someone online connect to my laptop. Please explain what isrequired and Iw ill try it tomorrow.Thanks
Nell
Computer technician: Elgin Vega,
 replied 7 months ago

ok, let me know when you are available

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Customer reply replied 7 months ago
hi im available now if you can help?
Computer technician: Elgin Vega,
 replied 7 months ago

Hi, sorry I was unavailable, but I'm on now

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Customer reply replied 7 months ago
Ok Im available too
Computer technician: Elgin Vega,
 replied 7 months ago

Wan to try teamviewer so I can check the problem with a remote session?

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Customer reply replied 7 months ago
Im not comfortable connecting my laptop. I would rather trouble shoot it myself . Any suggestions on what I should try?
Computer technician: Elgin Vega,
 replied 7 months ago

Ok, can you check the device manager and tell me if the audio driver is correctly installed?

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Customer reply replied 7 months ago
No it is not installed. Ive tried to install it and I get the error message 'driver installation failed: could not find the device for this driver. The driver I have downloaded is from ASUS website
Computer technician: Elgin Vega,
 replied 7 months ago

What OS is installed in the system?

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Customer reply replied 7 months ago
Windows 10
Computer technician: Elgin Vega,
 replied 7 months ago

Is this the driver you installed? Audio_Conexant_Win10_64_VER8661655

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Customer reply replied 7 months ago
That is the same one I tried to install
Computer technician: Elgin Vega,
 replied 7 months ago

How is the driver displayed in the device manager?

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Customer reply replied 7 months ago
Its not displayed, its not installed. When it was installed it was under sound and said error 45 and was a hidden device.
The only option when I viewed it was to uninstall which I did. Now I cant re-install it for the error message above
Computer technician: Elgin Vega,
 replied 7 months ago

Well I can't tell you what is happening with the device, I will opt out so other expert can help you.

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Customer reply replied 7 months ago
ok thanks anayway
Computer technician: Elgin Vega,
 replied 7 months ago

bye

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