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My Lenevo laptop just crashed. How do I fix it? Warranty ran…

Customer Question
My Lenevo laptop just...

My Lenevo laptop just crashed. How do I fix it? Warranty ran out in December

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Ideapad windows 10

Technician's Assistant: What have you tried so far with your IdeaPad? Have you installed any updates recently?

Can't turn it on to try anything

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

MP14CQG9 serial #

Submitted: 6 months ago.Category: Computer Hardware
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Answered in 3 minutes by:
1/6/2018
Computer technician: Shefin, Computer Hardware Engineer replied 6 months ago
Shefin
Shefin, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 6,601
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please remove the AC Adapter from the computer.

Press and hold the power button for a minute.

Then, release the power button and wait for two minutes.

After that, press the power button to start the computer and check if the issue persists.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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Shefin
Shefin
Shefin, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 6,601
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Experience: Working as Tech support specialist with a world famous computer manufacturer

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