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I have a HP 2050 J510 that is not being recognized by my PC…

Customer Question
I have a HP...

I have a HP 2050 J510 that is not being recognized by my PC desktop. PC was reset (reason not important), and I used the start up disk. It would not finish. Looking at the CD it shows that it works for Vista or Windows 7 Version 22.5.0. My serial number is ***** Do I need a updated driver? If yes, can you guide me through this?

Technician's Assistant: What's the brand/model of your laptop?

Lenovo Desktop

Technician's Assistant: Which software or app can I help with?

Did you receive my initial message explaining everything?

Technician's Assistant: What have you tried so far with your software?

To run and install my desk jet 2050

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not to my knowledge. My goal is for my PC to recognize the printer as a device on my PC. All connections have been verified.

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 1 minute by:
1/5/2018
Computer technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Computer Hardware
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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