Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My mouse & keyboard are not working. I did replace batteries…

Customer Question
My mouse & keyboard...

My mouse & keyboard are not working. I did replace batteries in both

Technician's Assistant: How are you connecting the mouse: by USB or wirelessly?

Wirelessly

Technician's Assistant: Does moving the mouse closer to the receiver make any difference?

No

Submitted: 6 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 20 minutes by:
1/4/2018
Computer technician: Tech Ben, Information Systems Manager replied 6 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer Hardware
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let us know if you use Windows or Mac, which version?

Thanks,

Kumar

Ask Your Own Computer Hardware Question
Customer reply replied 6 months ago
Windows
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 265
265 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

265 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
My intial question was how do I connect my new logitech
My intial question was how do I connect my new logitech keyboard and mouse to my net work. I also, however, asked to have some kind of guide, handbook, or manual to explain the various icons on the ke… read more
Harry
Harry
2,035 satisfied customers
How to install classic v2 desktop wireless keyboard, hp,
How to install classic v2 desktop wireless keyboard … read more
Russell H.
Russell H.
Computer Repairer
265 satisfied customers
My keyboard no longer communicates with my desktop,I have
My keyboard no longer communicates with my desktop,I have changed the batteries and pulled the usb device and placed it back but no go… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My 705 mouse is not directing the movement of the cursor. I
My 705 mouse is not directing the movement of the cursor. I obtained a mouse pad and it helped for a week or two but it is once again all but not functioning. … read more
Shefin
Shefin
Computer Hardware Engineer
Engineering Diploma
155 satisfied customers
Just gought a wireless ONN mouse. It moves the mouse around
Just gought a wireless ONN mouse. It moves the mouse around but I cannot tyype with the mouse. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
G510s I am not a gamer but I use the programmable buttons
G510s I am not a gamer but I use the programmable buttons for convenience. They no longer work. When I press M1, MR etc. nothing lights up. I believe I re-downloaded the software driver but nothing se… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a Logitech M510 mouse and it stopped working
I have a Logitech M510 mouse and it stopped working yesterday. I changed the batteries and still don't work. I have a small slimline dell laptop that is only about 3 months old. It only has one USB po… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My hard drive &motherboard on my computer were replaced
My hard drive &motherboard on my computer were replaced today & I need to get all backups off my WD Elements hard drive on to my computer to get back to where I was a week ago. How do I get backup on … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
Have problem with connect g920 to my PC. Trableshot said did
have problem with connect g920 to my PC JA: What's the brand, model, and Operating System (OS) of your computer? Customer: trableshot said did not work with usb 3.0 JA: What have you tried so far with… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
The power went of in my home for about 30 minutes. When the
The power went of in my home for about 30 minutes. When the power in my home was restored My Samsung SyncMaster B2330 screen began projecting everything in a very large format. Icons are very large an… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My mouse works, but the solar keyboard does not. It happened
My mouse works, but the solar keyboard does not. It happened when I unplugged my computer/monitor, etc. to clean. When I redid everything I must've plugged in something wrong. I've been using the trac… read more
Tech Ben
Tech Ben
Information Systems Manager
262 satisfied customers
The unit says we need to change battery. The vivint sensor
the vivint sensor keeps making a noise and says to change … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an old mouse, LX3 and need to install on this
I have an old mouse, LX3 and need to install on this computer … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
I have lost the ability to hear sound with my Logitech
I have lost the ability to hear sound with my Logitech headset. This occurred after a failed attempt to install a Logitech mouse. Finally got the mouse to work but the sound is dead. Help please … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My keyboard back lighting doesn't work and I see on my
my keyboard back lighting doesn't work and I see on my startup in task manager a few issues … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have an ASUS MODAL E202S. I'm having a recurrent problem
I have an ASUS MODAL E202S. I'm having a recurrent problem with the Realtec Network Adaptor that is installed in this ASUS… … read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
Keyboard well not stay charged, p\npid lz119as no, no my son
keyboard well not stay charged JA: What's the make and model of your computer? And have you had problems with this keyboard in the past? Customer: p\n###-##-####pid lz119as no JA: Have you installed a… read more
Russell H.
Russell H.
Computer Repairer
265 satisfied customers
Logitech M-RM63 optical mouse not working. Worked well
Logitech M-RM63 optical mouse not working. Worked well for last 10years. Replaced weak batteries and maybe put in wrong. Put batteries in correctly, get bright red lite from mouse, but no working scre… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x