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I bought a new HP Envoy Photo 7855 and the fax picks up even…

Customer Question
I bought a new...

I bought a new HP Envoy Photo 7855 and the fax picks up even when it is a phone call. I have 1 line and i need a majic jack different ring for the fax so it doesnt pick up when a phone caLL COMES IN.

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

YES

Technician's Assistant: When did this fax issue begin?

YES ONLY when the phgone rings do i have a problem. HP says you have to get me the different ring tone for fax

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It started when i bought the new machine

Submitted: 4 months ago.Category: Computer Hardware
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Answered in 4 hours by:
1/5/2018
Computer technician: syseng, Computer Hardware Engineer replied 4 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,579
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

Hello,

My name is David.

Please click on the link below and login to your MagicJack account:

click here

Then go to "Settings," then "Sound" and then "Phone ringtone." From here you can select the ringtone to be used with magicJack Connect.

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Customer reply replied 4 months ago
There is one ringtone, dont faxes send theiir own tone
Computer technician: syseng, Computer Hardware Engineer replied 4 months ago

Yes, to communicate to other fax machines. However you need for the fax machine to answer only when there is a fax correct?

Another way to do this is to configure the fax to answer on a number of rings later, such as five rings, giving you a chance to answer the phone. The trouble with that option is that you would not have voicemail.

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Computer technician: syseng, Computer Hardware Engineer replied 4 months ago

Hello,

Do you still need assistance?

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syseng
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,579
7,579 Satisfied Customers
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting

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