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H800 headset computer will not recognize microphone. Windows…

Customer Question
H800 headset computer will...

H800 headset computer will not recognize microphone

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Windows 10

Technician's Assistant: What have you tried so far with your computer?

Lots of restarts and default changes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It only works for a short ;timew

Submitted: 6 months ago.Category: Computer Hardware
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Answered in 41 minutes by:
1/2/2018
Computer technician: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Computer Hardware
Satisfied Customers: 724
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-bd9ujdco,

Thanks for using JustAnswer. I am happy to assist you with this issue.

If you're having issues with the microphone on your headset, try the following:

  • Check that the microphone isn't set to mute either on the headset or in the application where you're using it.
  • Make sure you have the H800 headset selected as the audio input/recording device
  • Ensure the application you're using is configured to use the headset as its audio input/recording device
  • Make sure the receiver is connected to a USB port that isn't behind any large objects (ex. a desk or desktop PC).
  • Connect the headset to a USB port with the charging cable — it may not have enough battery power.

Also, once you try those, do the following:

Uninstall the H800 headset from the device manager ;
-Unplugged it from your computer ;
- reboot the computer and plug the headset to a different USB port.

Let me know if that helps.

Regards,

Sheri-Expert

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Computer technician: Sheri, Expert replied 6 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Let me know.

Regards,

Sheri-Expert

Ask Your Own Computer Hardware Question
Computer technician: Sheri, Expert replied 5 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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