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Need tdo do a backup now. Dell Inspiron 13 - 7000 series
Can't access the control window. All I get is the files that have been stored. … read more
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Richard
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I use a WD My Passport Ultra as a backup drive. When I look at the files stored on that drive, I see no new files even though the WD software notices tell me a backup was successful. Backups appear to… read more
Harold Hanna
Harold Hanna
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In mid-year 2017, I took my laptop in for repair at our
In mid-year 2017, I took my laptop in for repair at our local MicroCenter at 2645 Elston Av Chicago and as part of the repair service on my computer I was issued by them a new WD My Passport Ultra wit… read more
Kris R
Kris R
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I retired my older pc(Microsoft OS vista) and replaced it
I retired my older pc(Microsoft OS vista) and replaced it with a new PC running OS windows 10 home. While on my older pc I would take weekly backups using the WD ultra passport without any difficulty.… read more
David L.
David L.
Bachelor's Degree
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I HAVE A WD PASSPORT EXTERNAL DRIVE. MY COMPUTER WILL NOT
i HAVE A WD PASSPORT EXTERNAL DRIVE. MY COMPUTER WILL NOT RECOGNIZE IT. HOWEVER IF I GO TO THE DISCONNECT FEATURE IT SHOWS UP. HOW DO i FIX THIS. … read more
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Tech Ben
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WD My Passport Ultra on Dell XPS w/ Win 10. No longer executes backups. Drive runs continuously, can not be disconnected even when computer is shut down. Have disabled McAfee. … read more
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D.Sandlin
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I have a WD drive (2 TB) that I have reformatted and, using
I have a WD drive (2 TB) that I have reformatted and, using Carbon Copy, copied my harddrive. except that when I leave it plugged in for a few minutes, it won;t register any information. I have to for… read more
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Damian Costa
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I just installed the latest of the backup. But, I try to
I just installed the latest of the backup. But, I try to fire up the launcher it says it's not ready fdor my OS. I'm running Win 10 … read more
technicalcat
technicalcat
Computer Science
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My Seagate 2TB is NOT recognized by BIOS even after my
My Seagate 2TB is NOT recognized by BIOS even after my updating the BIOS of ASRock Z68 Pro3-M motherboard. The updated BIOS version is: P2.30 dated 6/29/2012 American Megatrends Inc On another compute… read more
Quiksilver07070
Quiksilver07070
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I replaced my 1TB hard drive a year ago, and now my Windows
I replaced my 1TB hard drive a year ago, and now my Windows 7 computer is starting to give fan speed regulation problems (unless you are certain of a low cost solution). I don't want to fix it since t… read more
Jess M.
Jess M.
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After reinstalling my WD Passport Elite external drive, the
After reinstalling my WD Passport Elite external drive, the setup screen comes up with blank fields. I cannot change my backup plan, and the backup plan is no longer working. Windows Vista recognizes … read more
Michael Hannigan
Michael Hannigan
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I have a WD My Passport 1TB drive backing up a Sony PC
I have a WD My Passport 1TB drive backing up a Sony PC running Windows 8 32 bit. The drive backed up straightaway on installation but would not do so again automatically. Having spoken to WD I downloa… read more
DrKlahn
DrKlahn
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How can I use my WD Passport backup drive to transfer all m
How can I use my WD Passport backup drive to transfer all my data from an old dysfunctional computer (which Passport had backed up) to a new windows 8 computer? I want my email, favorites, documents e… read more
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Jess M.
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I have iomega floppy zip 250 mb disks. I need an external
I have iomega floppy zip 250 mb disks. I need an external disk drive with a usb plug so I can download the data on to my computer. Can you recommend a make and model that I can purchase?… read more
Chris R.
Chris R.
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I have a windows 7 machine with 16 GB ram and several hard
I have a windows 7 machine with 16 GB ram and several hard drives. I usually backup the machine by attaching a backup internal SATA drive to one of the internal sata cables. This has worked well for s… read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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Question is ONLY for those who dealt a lot with WD RE4 1-2TB
Question is ONLY for those who dealt a lot with WD RE4 1-2TB Hard Drives. Initially, I have installed WD RE4 500GB (WD5003ABYX) hard drive on my desktop and was totally happy with it unlike WD RE4 dri… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My western digital my passport hard drive has not backed up
My western digital my passport hard drive has not backed up my data despite being connected to my laptop all the time. My laptop graphics card has failed today and I went to load my backed up files on… read more
DrKlahn
DrKlahn
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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