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MSI ProSeries AMD Ryzen B350 DDR4 VR Rdy HDMI USB 3

Customer Question
MSI ProSeries AMD Ryzen...

MSI ProSeries AMD Ryzen B350 DDR4 VR Rdy HDMI USB 3 micro-ATX
EVGA GeForce GTX 1060 3GB SC gaming card

Technician's Assistant: What MSI model do you have? And the Operating System (OS)?

Windows 10, but on fresh build. have no display. not even onboard video is transmitting anything

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Fresh build, since Xmas eve. Tried taking GPU out, and running onboard, pulled everything back out to MB and reinstalled everything still nothing.

Technician's Assistant: What's the brand and model of your computer?

ZOTAC GeForce GTX 1050 Ti OC Edition 4GB GDDR5 Super Compact Gaming Graphics Card (ZT-P10510B-10L)
MSI ProSeries AMD Ryzen B350 DDR4 VR Ready HDMI USB 3 micro-ATX Motherboard (B350M PRO-VDH)
EVGA 500 W1, 80+ WHITE 500W
CORSAIR Vengeance LPX 8GB (2x4GB) DDR4 DRAM 3000MHz C15 Memory Kit - Black (CMK8GX4M2B3000C15)
AMD Ryzen 5 1400 Processor with Wraith Stealth Cooler (YD1400BBAEBOX)

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

On the ez diagnose on MB the 2 lights 1 for Boot, and 1 for gpu aren't lighting up. I know boot wont cuz there's no operating system installed yet. however I did 2 exact builds and both are having the same issue. powers up, but no display

Submitted: 7 months ago.Category: Computer Hardware
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Customer reply replied 7 months ago
I checked everything in PCpartpicker.com and everything is compatible. I'm building 2 identical PC's for my sons. just slightly different cases. Both Pc's are having the same issue. Not transmitting a picture on boot. I tried pulling 1 stick of ram from each, and still same. took the entire PC's apart to inspect for MB damage. nothing, put them back together and still no GPU whether its onboard or the Zotac Geforce GTX 1050 cards. pulled the GTX 1050 card and still nothing from the Onboard video. I'm sure its something simple that I'm overlooking. I have built a few PCs in the past without issue until now.
Thanks!
Tom
Answered in 1 day by:
1/3/2018
Computer technician: Donna French, Programmer replied 7 months ago
Donna French
Donna French, Programmer
Category: Computer Hardware
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified
Hello there, my name is ***** ***** I am one of the experts here on JustAnswer.com. Please give me a minute or two in order to review the details of your issue. Is there any other info you would like me to know?
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Computer technician: Donna French, Programmer replied 7 months ago

I am not able to help with this so I am going to opt out & let another expert pick this up. Thank you for using JustAnswer.com!

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Computer technician: John Lohr, Computer Hardware Engineer replied 7 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 760
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Is the issue with EVGA GeForce GTX 1060 3GB SC or the ZOTAC GeForce GTX 1050 Ti ?

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Customer reply replied 7 months ago
I'm sorry I miss typed the graphics card. There are 2 computers, identical builds. Both have Zotac GeForce gtx 1050 time 4gb oc GDDR5. And both having exact same issue. I'm not able to get video out of either card nor on board directly from any of the msi motherboard connections. I haven't been able to install OS to compete the build since I cannot see anything...
Customer reply replied 7 months ago
Err.... Zotac GeForce gtx 1050 ti 4gb oc GDDR5... phones auto correct....
Computer technician: John Lohr, Computer Hardware Engineer replied 7 months ago

Could you send some pictures of the inside of the case so I can double check some things?

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Customer reply replied 7 months ago
Here is a few pictures.
20180103_165100.jpg2018010...jpg20180103_165038.jpg2018010...jpg15150164091371594717469.jpg1515016...jpg15150164321881803039844.jpg1515016...jpg1515016460327338790277.jpg1515016...jpg1515016643274237037743.jpg1515016...jpg
Computer technician: John Lohr, Computer Hardware Engineer replied 7 months ago

Do you have a motherboard speaker we could hook up to listen for beep codes?

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Customer reply replied 7 months ago
I ordered 3 mother board speakers yesterday, 1 for each pc, they are due to arrive tomorrow by mail.
Computer technician: John Lohr, Computer Hardware Engineer replied 7 months ago

It powers on and stays running until you power it off, correct?

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Customer reply replied 7 months ago
both will power up and stay on until I power down. Had both running several times, MB HAS Ez debug led on top right side, both mb light the first 2 leds, other 2 aren't. The order from top to bottom are
1 cpu [led lit up]
2 dram [led lit up
3 vga [led not lit]
4 boot [led not lit]
Computer technician: John Lohr, Computer Hardware Engineer replied 7 months ago

Whenever you took the systems apart before, did you try running the boards outside of the case?

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Customer reply replied 7 months ago
No, I haven't tried that yet. I can though, thinking it might be a shorting issue?
Computer technician: John Lohr, Computer Hardware Engineer replied 7 months ago

That's what it is sounding like to me. Have you tried clearing the CMOS at all yet also?

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Computer technician: John Lohr, Computer Hardware Engineer replied 7 months ago

Have there been any updates since we spoke last?

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