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My monitor isn’t working and all connections are hooked up…

Customer Question
My monitor isn’t working...

My monitor isn’t working and all connections are hooked up it reads no dvi-d cable

Technician's Assistant: What exactly is having screen issues?

Black screen.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell computers not sure on operating system

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It worked a month ago. Went to computer last night black screen. Check connections today, walked thru the monitor buttons tried auto select, vga,and dvi-d buttons on monitor. Put it back on auto because that is where it was at. Just reads no dvi-d cable

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just wondering if it could be cable or whole monitor that I might have to replace

Submitted: 6 months ago.Category: Computer Hardware
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Answered in 5 hours by:
1/2/2018
Computer technician: Dan, Computer Support Specialist replied 6 months ago
Dan
Dan, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 2,525
Experience: 25 Years repairing and installing computers. Comp TIA+ Certified
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Are you using a DVI-D cable to connect the monitor to your computer?

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Computer technician: Dan, Computer Support Specialist replied 6 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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