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My mj stopped working. Am I due to renew? HP laptop. MJ

Customer Question
My mj stopped working...

My mj stopped working. Am I due to renew?

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

HP laptop. MJ worked until this morning.

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Windows 10-HP

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Yes. It is a new laptop only about two-three months old. I cannot remember when my MJ expires.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing I can think of.

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 1 hour by:
12/30/2017
Computer technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 22,325
Experience: Hardware Expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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