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I thought the display was cutting off, but with another

Customer Question
I thought the display...

I thought the display was cutting off, but with another monitor connected, it appears the Lenovo Ideapad unexpectedly goes into powersave mode

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

Lenovo Ideapad Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Had bout a year. I just updated the display driver.

Technician's Assistant: What's the brand and model of your computer?

Lenovo Ideapad @-1 Flex 4

Technician's Assistant: What have you tried so far with your computer?

2-1

Submitted: 4 months ago.Category: Computer Hardware
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Answered in 11 minutes by:
12/30/2017
Computer technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 7,762
Experience: Computer Hardware Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Is it going to power saving mode when left unused for a few minutes?
  2. Is it not waking up after the power saving mode?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 4 months ago
I just changed the power saving mode settings and will monitor performance
Computer technician: Jess M., Computer Support Specialist replied 4 months ago

Thank you for writing back. Is the problem fixed after making those changes?

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Customer reply replied 4 months ago
far........
Computer technician: Jess M., Computer Support Specialist replied 4 months ago

Ok. Please let me know if the problem persists and if you need my assistance :)

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Customer reply replied 4 months ago
Jess
I don't seem to have any issues while I am using an external monitor. I just unplugged the monitor and the laptop went off. Rather the display went black, then came back on, and repeated several times.
Computer technician: Jess M., Computer Support Specialist replied 4 months ago

Please try to boot the computer in Safe Mode. See if the flickering problem is present there.

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Russell H.
Russell H., Computer Repairer
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