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MY WESTERN DIGITAL DRIVE THAT IS NEW. SAYS IT HAS 64KB ON IT…

Customer Question
MY WESTERN DIGITAL DRIVE...

MY WESTERN DIGITAL DRIVE THAT IS NEW. SAYS IT HAS 64KB ON IT WHEN IT SHOULD BE 3TB! HELP NOW.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

WINDOWS

Technician's Assistant: What have you tried so far with your computer?

NOT MUCH.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

MY WESTERN DIGITAL EXTRUNAL DRIVE SHOULD BE 3TB BUT IT SAYS IT HAS 64KB! IT IS NEW!

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 3 minutes by:
12/30/2017
Computer technician: John, Computer Hardware Engineer replied 7 months ago
John
John, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 5,949
Experience: I do building, installing, configuring and troubleshooting of common PCs and servers.
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

Have you tried formatting the hard drive ? Is this a internal or external hard drive?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 7 months ago
I have a Yoga 710 with 256GB it is a Windows computer.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

OK i believe you are using windows 10 and is this WD hard drive external ?

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Customer reply replied 7 months ago
I have tried to reformat the drive. It is an external drive.
Customer reply replied 7 months ago
I am using Windows 10.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

OK what happened when you tried to format it ?

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Customer reply replied 7 months ago
Nothing.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Did it show any error message or format complete message?

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Customer reply replied 7 months ago
It says it is formatted, but it is the same.
Customer reply replied 7 months ago
I could buy a new drive for 39.00 dollars.
Customer reply replied 7 months ago
Western Digital should fix it.
Customer reply replied 7 months ago
No message now?
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Sir/Ma'am this is justanswer which is a paid and independent Q&A and Tech support providing site. We do not have any tie up with any companies but we can also help you fix the issue you are facing. We have been online for more than 10 years and we have A+ rating from Better Business Bureau which you can check using this link https://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403#bbbseal Please let me know whether you wish to continue with our tech support or not.

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Customer reply replied 7 months ago
No, because you have not helped me. You have just ask questions.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Without knowing what you have done so far and getting more information about the device i cannot help you so i will open this to other experts to see if they have can help you.

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Computer technician: Pete, Computer Expert replied 7 months ago
Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 20,637
Experience: CISCO certified computer and networking expert.
Verified

Hello, I see the previous expert has left the conversation.

My name is***** will try my best to help you with your question.

Please reply and let me know if you still need assistance with this?

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