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Its not the computer but with my printer. Canon pixma, model…

Customer Question
Its not the computer...

Its not the computer but with my printer

Technician's Assistant: What's the brand and model of your printer?

Canon pixma, model mg540

Technician's Assistant: How long has this been going on with your Pixma?

About a month

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't think i ever have.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It gives me a message saying it's not connected to computer.

Submitted: 6 months ago.Category: Computer Hardware
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Answered in 3 minutes by:
12/28/2017
Computer technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Computer Hardware
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Ask Your Own Computer Hardware Question
Customer reply replied 6 months ago
No
Customer reply replied 6 months ago
I will unplug it myself
Computer technician: Suhasini Velu,
 replied 6 months ago

Is it plugged back in?

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