Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Computer Hardware

Booting-- opens to login screen. External USB mouse works.

Customer Question
Booting-- opens to login...

Booting-- opens to login screen. External USB mouse works

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Touchpad and keyboard are dead. No way to login

Technician's Assistant: What have you tried so far with your computer?

Asus running Windows 10. Tried plugging in external keyboard, also dead.

Submitted: 1 month ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 56 minutes by:
12/28/2017
Computer technician: Isaac Franklin, Support Technician replied 1 month ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Computer Hardware
Satisfied Customers: 1,474
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your windows 10. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Computer Hardware Question
Computer technician: Isaac Franklin, Support Technician replied 1 month ago

How long has this been happening?

Take out everything external other than keyboard and mouse, then do this.

Unplug the computer from the wall and take out the battery if applicable while the pc is on.
(only skip battery portion if you are on desktop or non removable battery on a laptop. Do the rest)
Hold down the power button for a full minute.

Put battery back in if applicable for your model, plug back into wall and restart normally.

Try to log in for me. If you cannot, we will try safemode next.

Please reply back with results.

Ask Your Own Computer Hardware Question
Customer reply replied 1 month ago
Hi Isaac. Just figured out accessibility feature lets me open virtual keyboard on screen. Have been able to log in. But hardware still not working
Customer reply replied 1 month ago
I'm chatting with you via mobile phone
Computer technician: Isaac Franklin, Support Technician replied 1 month ago

When did this happen? Exactly if possible. It sounds like a driver at this point if all your usb ports are not working.

Are you able to navigate now with the 'on screen mouse' keyboard?

Ask Your Own Computer Hardware Question
Customer reply replied 1 month ago
Have opened settings / mouse/ additional mouse options. Notice hardware "Asus support device error. Properties status: Windows cannot start this hardware device because it's configuration information (in the registry) is incomplete or damaged. (Code 19)
Computer technician: Isaac Franklin, Support Technician replied 1 month ago

When did this happen? Exactly if possible. It sounds like a driver at this point if all your usb ports are not working.

Are you able to navigate now with the 'on screen mouse' keyboard?

Ask Your Own Computer Hardware Question
Customer reply replied 1 month ago
On screen keyboard closed during login. Not sure where/ how to reopen. USB mouse is my only option.
Computer technician: Isaac Franklin, Support Technician replied 1 month ago

Please only answer what i am asking. I have asked 3xs. I am trying to help you, but i need to know this answer.

When did this happen? Exactly if possible.

Ask Your Own Computer Hardware Question
Customer reply replied 1 month ago
Have reopened on screen virtual keyboard.
Computer technician: Isaac Franklin, Support Technician replied 1 month ago

Please only answer what i am asking. I have asked 3xs. I am trying to help you, but i need to know this answer.

When did this happen? Exactly if possible.

Ask Your Own Computer Hardware Question
Customer reply replied 1 month ago
Was trying to disable touchpad. 1. Tried to update drivers. After a long pause, got a message that update failed. Then selected to rollback drivers. Then rebooted to dead touchpad and keyboard.
Computer technician: Isaac Franklin, Support Technician replied 1 month ago

You will not answer my questions to help you with the solution i believe that will fix your issue. I am going to opt out and see if another expert can assist you in a better manner.

Please standby.

Ask Your Own Computer Hardware Question
Customer reply replied 1 month ago
My response immediately prior to this one was in answer to your question.
Computer technician: Pete, Computer Expert replied 1 month ago
Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 19,151
Experience: CISCO certified computer and networking expert.
Verified

Hello, I see the previous expert has left the conversation.

My name is***** will try my best to help you with your question.

On what day and time did this happen?

Ask Your Own Computer Hardware Question
Customer reply replied 1 month ago
Thanks, ***** ***** resolved the issue: verified drivers were up to date, therefore registry entries were likely in error. Restored to prior build and all is well. Thanks.
Computer technician: Pete, Computer Expert replied 1 month ago

Glad to hear you got it resolved!

Happy New Year! :)

Pete.

Ask Your Own Computer Hardware Question
Was this answer helpful?
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 19,151
19,151 Satisfied Customers
Experience: CISCO certified computer and networking expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

227 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

185 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

174 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

129 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

123 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

115 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
My microphone allows me to hear but I can not be heard. I
My microphone allows me to hear but I can not be heard. I discovered this when using skype … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
262 satisfied customers
I have a blue screen and my hard drive has been wiped. I'm
I have a blue screen and my hard drive has been wiped. … read more
Pete
Pete
Computer Expert
19,151 satisfied customers
I have a type+ for my iPad Air 2. Can I replace the battery.
I have a type+ for my iPad Air 2. Can I replace the battery. It's over a year old … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My kindle is frozen. I already restarted it I plugged it in
My kindle is frozen. I already restarted it I plugged it in it's still frozen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
My PC isn't recognizing my Iomega external hard drive. I
My PC isn't recognizing my Iomega external hard drive … read more
remoteITpro
remoteITpro
Systems Engineer / Sr Network Center Eng
Associate Degree
0 satisfied customers
How do I order a Qualcomm Atheros AR9285 wireless adapter
How do I order a Qualcomm Atheros AR9285 wireless adapter for my Samsung laptop computer. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I currently own 4 of the Sandisk Clipsports, last month when
I currently own 4 of the Sandisk Clipsports, last month when the weather got very cold a couple of them quit working, I've tried to recharge them but they won't even come on when plugged in to the com… read more
Pete
Pete
Computer Expert
19,151 satisfied customers
I downloaded windows 10 and my wireless keyboard and mouse
i downloaded windows 10 and my wireless keyboard and mouse doesnt work … read more
Shefin
Shefin
Computer Hardware Engineer
Engineering Diploma
129 satisfied customers
My brand new backbeat fit won't charge. light stay red for
my brand new backbeat fit won't charge. light stay red for hours … read more
Sheri
Sheri
Bachelor\u0027s Degree
224 satisfied customers
Error code 0xE0EF0500. Ideal as. 80UD. Lenovo ideal as
Started today. Have tried one step recovery, stops … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I have a LaCie d2 Quadra v3 USB 3.0 7200RPM 4 TB that I am
I have a LaCie d2 Quadra v3 USB 3.0 7200RPM 4 TB(###) ###-#### that I am using as a backup drive on my Mac. It is not powering up any more. what are my options ?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
Get a light blue screen saying having trouble starting up.
Get a light blue screen saying having trouble starting up. Tried all the instructions. Still says having trouble starting up. Had son-in-law start it up in dos. Looks like all content is ok still get … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I want to hook my magic to my phone.. Nothing I am going on
nothing I am going on vacation to cuba and I want to use my magic jack … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
227 satisfied customers
There -- I have a few Zipp 100 disks and a USB omega drive
hey there -- I have a few Zipp 100 disks and a USB omega drive -- I can't seem to get the file or drive to show on my desk top -- it is in the system report as a ZIP Drive -- I am using a MacBook Pro … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
568 satisfied customers
I think I need to format my WD external HD for my MacBook. I
I think I need to format my WD external HD for my MacBook. I think it has a virus. It cannot finish the scan process with ESET. … read more
Kris R
Kris R
IT Manager
Computing
3,104 satisfied customers
I have always had a Microsoft keyboard because i love the
i have always had a Microsoft keyboard because i love the smart keys. I now have a Lenovo all in one but the keys don't work. Is there a keyboard that would give me back the smart keys operation and w… read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
262 satisfied customers
I have a really old satellite whose power cord and battery
I have a really old satellite whose power cord and battery need replacement. Don't know how old, cannot read all the numbers of the back. If I give you the battery number, can you tell me age of lapto… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
863 satisfied customers
My kindle fire 7 will just shut off for no reason. It shows
My kindle fire 7 will just shut off for no reason. It shows a full charge. Once it goes off I can't get it to start up even by trying to reboot it. If it sit for 5-6 hours it will come on but goes off… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
473 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x