Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have apple airports that extend my internet. we have been…

Customer Question
I have apple airports...

I have apple airports that extend my internet. we have been experiencing lost of connection everyday. One of the ports has completely dropped connection.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Airport Extreme. provider is suddenlink.

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

About two weeks. I have unplugged and restarted all devices even the modem.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nothing right now.

Submitted: 6 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 3 hours by:
12/28/2017
Computer technician: cvd4311, Computer Operator replied 6 months ago
cvd4311
cvd4311, Computer Operator
Category: Computer Hardware
Satisfied Customers: 1,106
Experience: I have a BA in CIT.
Verified

First try this:

  1. Launch the AirPort Utility on your Mac while connected to your AirPort Express or AirPort Extreme.
  2. Click on your AirPort Express or AirPort Extreme on the main screen.
  3. Click on the Wireless tab in the top navigation.
  4. On the next screen, click on Wireless Options...
  5. Select a different channel than what you're currently on. (You can do this for any networks if you like).
  6. Now click Save.

If that doesn't work it sounds like a software problem. If you have updated lately, go to airport utility option clicked on the firmware drop down menu on my express and downgraded to the software that you had before. That should stop the connection loss and boost your internet. It seems like the new software has a bug in it.

Ask Your Own Computer Hardware Question
Computer technician: cvd4311, Computer Operator replied 6 months ago

Channels 6 or 12 work best.

Ask Your Own Computer Hardware Question
Computer technician: cvd4311, Computer Operator replied 6 months ago

This is a little different way to change the channels.

  1. Open Finder , Applications , Utilities , Airport Utility
  2. Click Wireless
  3. Change Channel from Automatic to 12 (If channel 12 does not work then try different channels)
  4. Click Update
  5. Allow router to restart and reconnect to wireless network.
Ask Your Own Computer Hardware Question
Computer technician: cvd4311, Computer Operator replied 6 months ago

Good Morning did you still need help with your Airport Extreme?

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask cvd4311 Your Own Question
cvd4311
cvd4311
cvd4311, Computer Operator
Category: Computer Hardware
Satisfied Customers: 1,106
1,106 Satisfied Customers
Experience: I have a BA in CIT.

cvd4311 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

262 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
Computer is fine. It is my Magic phone that does not work.
computer is fine. It is my Magic Jack phone that does not work … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I cannot make calls. Also I have used mj since 2009 and have
also I have used mj since 2009 and have been satisfied with mj until I had to order mj go. I have had nothing but problems … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My number has been ported from Comcast to Magic. I received
My number has been ported from Comcast to Magic Jack. I received an email that it was ported by Magic Jack. I have no service . I have been on the phone with magic jack and comcast who had the origina… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I magic, it is telling me that i need to connect, i check
I magic jack, it is telling me that i need to connect, i check the cable and they are fine, joe … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
The internet connections is fine, but majic is not working.
Hello, the internet connections is fine, but majic jack is not working … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I just installed my magic, incoming call not ringing. Going
Hi, I just installed my magic jack , incoming call not ringing. Going to voicemail directly. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My phone says searching and out of range not working since
my phone says searching and out of range not working since last 8 hours … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My magicjack stopped working saying :no line: when you try
My magicjack stopped working saying :no line: when you try to phone out All lines have been pulled dozen times and my number(###) ###-####should be good until jan 2018 What is wrong? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have just had my modem replaced and changed the router
I have just had my modem replaced and changed the router name but same password. Now I get a busy signal when I tried to use my google voice number. How do I correct this issue? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I just got an Apple modem, the Airport extreme and can't get
I just got an Apple modem, the Airport extreme and can't get it connected. I have an old one and it works just fine. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Apple AirPort Extreme Base Station Model A1143. There are 4
Apple AirPort Extreme Base Station Model A1143. There are 4 simultaneously blinking green led's blinking over the four ports in the rear which can be intermittent in nature. This randomly occurs. Most… read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
262 satisfied customers
My magic cannot receive incoming call. What should I do? I
I tried transferring it to another porter but to no avail … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
apple Airport Express question: Im replacing a 10 year old
apple Airport Express question: I'm replacing a 10 year old Airport Extreme with a brand new Airport Express. The AirPort Utility on my mac laptop can't find the Airport Express.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have a logitech device that connects my LG TV to the internet.
I have a logitech device that connects my LG TV to the internet. It worked fn until last week it now won't connect to my LAN. How can I find out what the problem is?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
APPLE WiFi questions: I bought the latest Airport TimeCapsule
APPLE WiFi questions: I bought the latest Airport TimeCapsule a few months ago. 1. When I first set up, Apple tech support had me set up 2 networks, My Wifi Network, and My Wifi Network 5GHz. I know t… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
127 satisfied customers
How do I get the magic messages removed from my phone. I
How do I get the magic jack messages removed from my phone. I keep getting the same message over and over as follows: Error 1 (Sometimes Error3002) check your internet connection or visit customer car… read more
Karl
Karl
IT Manager
317 satisfied customers
verizon usb not being detected. Running Windows XP. worked
verizon usb not being detected. Running Windows XP. worked fine the first install for about 20 minutes, then it just quit. I have already uninstalled and reinstalled VZaccess manager, but still nothin… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
When I use the Internet, Internet connection gets disconnected.
When I use the Internet, Internet connection gets disconnected. If I just reboot, it still does not come back. If I turn off computer AND MODEM completely (unplug), and then restart - the Internet com… read more
authentech
authentech
527 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x