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Its my desktop. Hp 410010. No it wont let me do anything its…

Customer Question
Its my desktop Technician's...

Its my desktop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Hp 410010

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No it wont let me do anything its wiped out

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It is wiped out

Submitted: 6 months ago.Category: Computer Hardware
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Customer reply replied 6 months ago
can I get a start up disk?
Customer reply replied 6 months ago
can you access my desktop
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
my desktop is the problem
Customer reply replied 6 months ago
cab you access the desktop
Customer reply replied 6 months ago
np 410_010
Customer reply replied 6 months ago
4th generationintex core B-4170 processor
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
desktop 410-010
Customer reply replied 6 months ago
i think i need a start up disk can i get one
Customer reply replied 6 months ago
i will pay for it
Customer reply replied 6 months ago
the laptop is good
Customer reply replied 6 months ago
says boot device not found
Customer reply replied 6 months ago
type ATA mODEL TOSHIBA DT01ACA100 FIRMWARE VERSION MS20A7C0 SERIAL NUMBER 26FDS29NS CAPACITY 1000GB
Customer reply replied 6 months ago
SMART ENABLED SECTOR TYPE 4K/512e
Customer reply replied 6 months ago
NO BOOT DISK HAS BEEB DETECTED OR THE DISK HAS FAILED
Customer reply replied 6 months ago
CAN I BUY A BOOT DISK PLEASE
Answered in 56 minutes by:
12/26/2017
Computer technician: Byron, PC Support Tech replied 6 months ago
Byron
Byron, PC Support Tech
Category: Computer Hardware
Satisfied Customers: 3,352
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

If you get this message: NO BOOT DISK HAS BEEB DETECTED OR THE DISK HAS FAILED

it's likely that the hard drive has failed.

HP computers have diagnostics that you can run.

Turn the computer on and as soon as you see the HP logo, start tapping the Esc key.

This will pull up a boot menu.

Select the Diagnostics option and run the hard drive tests.

Let me know the result please.

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