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My HP Pavilion PC will not log into the internet, Windows…

Customer Question
My HP Pavilion PC...

My HP Pavilion PC will not log into the internet

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Windows 10

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Nothing really... I didn’t want to disrupt anything

Submitted: 6 months ago.Category: Computer Hardware
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Answered in 3 minutes by:
12/26/2017
Computer technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer Hardware
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Computer technician: Cody, Senior Systems Administrator replied 6 months ago

Are you plugged in with a network cable or trying wireless?

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Customer reply replied 6 months ago
Wireless
Customer reply replied 6 months ago
You can’t connect because I can’t connect to the internet
Computer technician: Cody, Senior Systems Administrator replied 6 months ago

do you have a cable to plugin temporarliy?

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Customer reply replied 6 months ago
I just plugged it in
Computer technician: Cody, Senior Systems Administrator replied 6 months ago

you have Internet now?

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Customer reply replied 6 months ago
Not yet
Computer technician: Cody, Senior Systems Administrator replied 6 months ago

go to start menu > control panel > (network/Internet) or network/sharing center > change adapter settings >

do you see local area connection? what does it say below that?

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Customer reply replied 6 months ago
Folder is empty
Customer reply replied 6 months ago
It says “Folder is empty”
Computer technician: Cody, Senior Systems Administrator replied 6 months ago

sounds like you don't have any network drivers installed?

whats the brand and model of computer, and do you have a working computer and flash drive?

I need to leave for about 30 minutes, be back as soon as I can

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Customer reply replied 6 months ago
HP Pavilion all in one. It works, just can’t log into the internet. I do have a flash drive.
Computer technician: Cody, Senior Systems Administrator replied 6 months ago

there is no network drive, we need a flash drive to copy over the drivers to install on broken computer

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Customer reply replied 6 months ago
I have a flash drive and plugged it into the computer. What’s next?
Computer technician: Cody, Senior Systems Administrator replied 6 months ago

you plugged it into a computer with Internet access?

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Customer reply replied 6 months ago
No...into the one with no access
Customer reply replied 6 months ago
Only thing that I have now is an IPAD PRO that’s working.
Computer technician: Cody, Senior Systems Administrator replied 6 months ago

we need a working computer to download the drivers

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Customer reply replied 6 months ago
My laptop is being repaired so I don’t have one.
Computer technician: Cody, Senior Systems Administrator replied 6 months ago

there's nothing we can do at this point until we can download drivers from somewhere

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