Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a dell inspiron 13-7359 and when I turn it on it has…

Customer Question
I have a dell...

I have a dell inspiron 13-7359 and when I turn it on it has grey vertical lines on the whole screen and mouse shows up as grey square

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

X64 based processor

Technician's Assistant: Does your Inspiron make any noise when rebooted? Are any of the LED lights on?

Key pad lights and no noise

Submitted: 7 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 18 hours by:
12/24/2017
Computer technician: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Computer Hardware
Satisfied Customers: 956
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Computer technician: Jeffrey B,
 replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B
Jeffrey B
Category: Computer Hardware
Satisfied Customers: 956
956 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

Jeffrey B is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

262 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
Our Dell Inspiron 24 has power but will not “boot up” AMD.
Our Dell Inspiron 24 has power but will not “boot up” … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
New computer, monitor says no vga attached. when monitor
New computer, monitor says no vga attached. when monitor lights up it starts a countdown and shuts off after 5 minutes … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
262 satisfied customers
My keyboard and mouse have stopped working. I have restarted
My keyboard and mouse have stopped working. I have restarted the computer, replaced the keyboard and mouse and restarted again. No luck, the mouse and keyboard light while the computer is starting but… read more
Jeffrey B
Jeffrey B
Information Technology
956 satisfied customers
I have a Dell Inspiron 15, 5000 Series. The mouse and
I have a Dell Inspiron 15, 5000 Series. The mouse and touchpad have stopped working and the pointer has disappeared. How can I get it back? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
625 satisfied customers
Bought new Inspiron 3567 gave it to my daughter. She used it
Hi. Bought new Inspiron 3567 gave it to my daughter. She used it for a while, one day it worked next it had a white screen won't do anything. I paid $374.00 on ebay and it is new. Any help would be ve… read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
262 satisfied customers
I added some memory to my computer and when I hooked it all
I added some memory to my computer and when I hooked it all back up my left and right Logitech speakers are working but I can't get my sub woofer to work. … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
190 satisfied customers
My Logitech mouse and Apple PC cursor are not in sync. I put
My Logitech mouse and Apple PC cursor are not in sync. I put in new mouse batteries, "on" switch is on; tried different mouse pad; cleaned laser light as best I could. It's like the mouse is not hooke… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I have an Inspiron 15 5000 series laptop. It is equipped
I have an Inspiron 15 5000 series laptop. It is equipped with: AMD A8-7410 APU AMD Radeon R5 graphics 2.20 GHZ 8GB RAM 6.94 Usable Windows 10 64-bit, x64 based processor I want to upgrade this laptop … read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
I have an Inspiron 15 5000 series laptop. It is equipped
Hello, I have an Inspiron 15 5000 series laptop. It is equipped with: AMD A8-7410 APU AMD Radeon R5 graphics 2.20 Ghz 8 GB RAM, 6.94 GB Usable Windows 10 64 bit, x64-based processor I would like to up… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I bought an unopened DELL U2410F monitor from a buddy who never
I bought an unopened DELL U2410F monitor from a buddy who never used it. When I plug it in using ANY of the available ports (DVI,HDMI,Composite) and turn it on, the Dell logo pops up, goes away, the b… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have recently purchased a Logitech K330 Keyboard and Mouse
I have recently purchased a Logitech K330 Keyboard and Mouse Combination. I cannot get the number pad to work. I know that the Num Lock is working properly. When I try to use the number pad the mouse … read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
My Dell wireless mouse is frozen in the center of my screen
My Dell wireless mouse is frozen in the center of my screen and will not move. I have tried restarting my computer. I have put new batteries in the mouse. What should I do now? xxxxx xxxxxxxx… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
625 satisfied customers
Connected new Dell monitor to computer tower, turned monitor
Connected new Dell monitor to computer tower, turned monitor on (has blue light) but no display, and computer tower light blinks green every 5 seconds.… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
625 satisfied customers
wheni resrt my dell pc with windows 7 all i get is a blankscreen
wheni resrt my dell pc with windows 7 all i get is a blankscreen with a movable mouse cursor… read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
262 satisfied customers
I am trying to download a firmware update to my Canon imageclass
I am trying to download a firmware update to my Canon imageclass mf8050cn printer to fix the error message E198-0000 - turn the main power on - but I am unable to download to the printer. This is the … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have an ASUS All-In-one computer purchased in Dec 2011. This
I have an ASUS All-In-one computer purchased in Dec 2011. This computer has the touch screen and is a 24”, Model ET 2410IUTS. It has a USB port supported ASUS mouse and ASUS keyboard. It has both USB … read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Dell Inspiron 6000 laptop 1.6 ghz, 1 gb ram, 60 gb HD, with
Dell Inspiron 6000 laptop 1.6 ghz, 1 gb ram, 60 gb HD, with onboard graphiics. Problem 1: Intermittent DC power Jack. Solution 1: replaced DC jack, problem resolved. Problem 2: Corrupted video lower h… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Dell Inspiron 1764. My daughter hit some buttons
I have a Dell Inspiron 1764. My daughter hit some buttons on the computer and now the mouse touchpad is not working. I pressed the button to the right of F12, but still nothing. I have done a shutdown… read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
262 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x