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I would like to keep my existing phone number. Last year I…

Customer Question
I would like to...

I would like to keep my existing phone number. Last year I paid for my magic jack for 5 years.***********My email is [email protected] .com How do I accomplish this.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Im not any good on a computer. You will have to walk me thru it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I dont think so. Thanks for your help

Submitted: 6 months ago.Category: Computer Hardware
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Answered in 14 hours by:
12/23/2017
Computer technician: Louie, Hardware technician replied 6 months ago
Louie
Louie, Hardware technician
Category: Computer Hardware
Satisfied Customers: 13,430
Experience: down to component level
Verified

Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...magicJack..." I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Computer technician: Louie, Hardware technician replied 6 months ago

Initially, IF the same magicJack device was "...paid...5 years...", THEN yes; the "...existing phone number..." would be retained.

However, if there is a NEW magicJack device replacing the 5 year pad old device, then when registering, log in with your old account.

A prompt would appear asking if you want to transfer your old device to a new device. Follow the prompts to make this happen. Your new device will now work with the old

number.

Perhaps the instructions HERE may provide insight.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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