Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I'm getting message that "your Vaio failed to start windows"

Customer Question
Second opinion] I'm getting...

Second opinion] I'm getting message that "your Vaio failed to start windows"

Technician's Assistant: What version of Windows are you running on your Vaio?

Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No don't have a DVD or flash drive . Not sure how I would do that

Submitted: 5 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Customer reply replied 5 months ago
Is there an answer ?
Answered in 1 day by:
12/23/2017
Computer technician: Richard Freese, Home improvement replied 5 months ago
Richard Freese
Richard Freese, Home improvement
Category: Computer Hardware
Satisfied Customers: 39
Experience: Electrical, Plumbing, Flooring,
Verified

Hello. I am here to help. Looks like your Toshiba will not boot. I will help if possible. First of all, is there a recent back up of your PC?

Ask Your Own Computer Hardware Question
Customer reply replied 5 months ago
It’s backed up to Carbonite several days ago
Customer reply replied 5 months ago
How can you connect to the device if I can’t get online ?
Computer technician: Richard Freese, Home improvement replied 5 months ago

Hi. I can't connect to your device because it is not on the network. The good news for you is you were smart enough to back up your files. So, can you give me the model and serial numbers so I can look up the procedures for you?

Ask Your Own Computer Hardware Question
Computer technician: Richard Freese, Home improvement replied 5 months ago

You won't be charged for secure remote access as we cannot connect this way.

Ask Your Own Computer Hardware Question
Customer reply replied 5 months ago
Model SVF15AC1QL
Serial#54589711(###) ###-####
Computer technician: Richard Freese, Home improvement replied 5 months ago

Looks like I need to step away for a few hours. I just received a priority one emergency alert. I will get back you as soon as I can.

Ask Your Own Computer Hardware Question
Computer technician: Richard Freese, Home improvement replied 5 months ago

Hello again. I have been trying to research your model number and serial number on Sony's website but that model number does not show up. Can you please verify the number you gave me SVF15AC1QL?

Ask Your Own Computer Hardware Question
Computer technician: Richard Freese, Home improvement replied 5 months ago

Here is the link to Sony that explains what to look for.

https://esupport.sony.com/US/p/support-info.pl?info_id=264#notebook

Ask Your Own Computer Hardware Question
Was this answer helpful?
Ask Richard Freese Your Own Question
Richard Freese
Richard Freese
Richard Freese, Home improvement
Category: Computer Hardware
Satisfied Customers: 39
39 Satisfied Customers
Experience: Electrical, Plumbing, Flooring,

Richard Freese is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

227 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

185 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

174 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

129 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

123 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

115 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
My computer is having startup issues. I'm not sure. Samsung
Yes. It keeps trying to do a Windows Startup Repair.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,417 satisfied customers
I have a Sandisk 128 flash drive. I tried to upload a 70 GB
I have a Sandisk***** I tried to upload a 70 GB file tothois drive, and was told "The Item can't be copied because it is too larger for the volume's format.' how can this be (128GB>70)GB? … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
Why will my new Sandisk clip sport not activate on the
Why will my new Sandisk clip sport not activate on the device? I have it download on audible.co and I can bring them up on the device but it keeps tell me to activate. Have activated way too many time… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Sound output from Viewsonic monitor is not functioning.
Sound output from Viewsonic monitor is not functioning. Using external speakers into either audio ports. Small speaker logo is next to clock logo shows a red "x" showing. … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
My majicjack has quit working, I have tried disconnecting
my majicjack has quit working, I have tried disconnecting and installing a different phone and it will not get a dial tone … read more
Harry
Harry
1,709 satisfied customers
When I try to type shift and number 2 it shows" HP with
Hi Pearl, when I try to type shift and number 2 it shows " … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
27 satisfied customers
My 705 mouse is not directing the movement of the cursor. I
My 705 mouse is not directing the movement of the cursor. I obtained a mouse pad and it helped for a week or two but it is once again all but not functioning. … read more
Shefin
Shefin
Computer Hardware Engineer
Engineering Diploma
129 satisfied customers
I changed the battery on my Logitech M325 mouse and the red
I changed the battery on my Logitech M325 mouse and the red light came on but my pointer will not move. I went to device manager and one of my USB mice has no driver installed. It said to come to the … read more
Moses C
Moses C
Bsc
636 satisfied customers
I have a mycloud 2T drive that I just bought. All of a
I have a mycloud 2T drive that I just bought. All of a sudden it quit working. I need to return it and have y'all take all of the data off. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
968 satisfied customers
I purchased a Scandisk Dual Drive Type-C and I can not open
I purchased a Scandisk Dual Drive Type-C and I can not open it. I have tried several different ways and the install application doesn't show up to do anything. Please advise. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
647 satisfied customers
Did changed my email that i cant login open the emailing,I
did changed my email***@******.*** that i cant login open the emailing,I has trying few time it showed***@******.*** already hacked!How would you able to solve my email***@******.*** turn on my login … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
The cursor not working but is in the middle of the screen.
the cursor not working but is in the middle of the screen … read more
Moses C
Moses C
Bsc
636 satisfied customers
I can't get in to my magic. I don't know. I tride everything
I can't get in to my magic jack JA: When were you last able to use your magicJack phone? Customer: I don't know JA: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure… read more
Harry
Harry
1,709 satisfied customers
My wireless keyboard has a problem as one letter is not
Hi, my wireless keyboard has a problem as one letter is not working anymore. I have a spare keyboard to replace the faulty one but I struggle to connect it as I cannot access the settings. Could you h… read more
Harry
Harry
1,709 satisfied customers
Screen is to bright. Alienware windows 10. No just rigorist
screen is to bright JA: What's the brand, model, and Operating System (OS) of your computer? Customer: Alienware windows 10 JA: What have you tried so far with your Alienware? Have you installed any u… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I need a user manual for a -air model jdr8880rdb. Verizon
I need a user manual for a jen-air model jdr8880rdb … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
8 satisfied customers
M, You had helped me awhile back with some cameras that
Hi Robert M, You had helped me awhile back with some cameras that would not connect. I think you were able to solve this remotely in some kind of way. Can you help me again? Thanks, Mark… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,417 satisfied customers
I have the following failure id QC5N3Q-84794E-MFPWLK-60UN03.
I have the following failure id QC5N3Q-84794E-MFPWLK-60UN03. What is this? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x