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It is my brother fax machine 2820do you know about them? Fax…

Customer Question
It is my brother...

It is my brother fax machine 2820do you know about them?

Technician's Assistant: Yes, I'm a bot. I make the process of talking to the Printer Expert more efficient and affordable by asking basic questions. What's the brand and model of your printer?

Fax machine 2820

Technician's Assistant: How long has this been going on with your printer?

Brother

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It is a fax machine

Submitted: 2 months ago.Category: Computer Hardware
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Answered in 4 hours by:
12/20/2017
Computer technician: Pete, Computer Expert replied 2 months ago
Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 19,141
Experience: CISCO certified computer and networking expert.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Computer technician: Pete, Computer Expert replied 2 months ago

What problems are you having with your Brother FAX-2820?

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Customer reply replied 2 months ago
I replaced the toner and the drum , I did it correctly , I have done it before w genuine products , the toner end life will not go away
Customer reply replied 2 months ago
The display light. Toner end life will not go away
Computer technician: Pete, Computer Expert replied 2 months ago

Have you tried resetting the “Toner Life End” counter?

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Customer reply replied 2 months ago
If I knew how to do that I wouldn't have contacted u
Customer reply replied 2 months ago
The manual does not say u can do that
Computer technician: Pete, Computer Expert replied 2 months ago

Ok, I was just wondering because you said you had done it before - did the toner life end not appear when you replaced the toner previously?

It should appear each time and need to be reset each time.

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Computer technician: Pete, Computer Expert replied 2 months ago

To reset the counter, leave the toner and drum in the machine, but open the front cover. Press Options, then press * 00

This will reset the count on the machine.

Let me know if that works for you?

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Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
--------------------

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Computer technician: Pete, Computer Expert replied 1 month ago

Hi, just following up on your question - did my answer help?

If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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Pete
Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 19,141
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