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Keyboard for desktop stop working. Gateway dx series windows…

Customer Question
Keyboard for desktop stop...

Keyboard for desktop stop working

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Gateway dx series windows 7

Technician's Assistant: What have you tried so far with your computer?

Clean keyboard, unplug and replug it in and update driver

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only one light is on on the keyboard

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 16 minutes by:
12/16/2017
Computer technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer Hardware
Satisfied Customers: 4,095
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Computer technician: Cody, Senior Systems Administrator replied 8 months ago

Is this wireless?

go to start menu > search device manager > expand keyboard > right click on keyboard and choose uninstall/delete and then restart

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Customer reply replied 8 months ago
No it is usb
Computer technician: Cody, Senior Systems Administrator replied 8 months ago

did you try above steps?

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Customer reply replied 8 months ago
no as I was able to get it working again without those steps thanks
Computer technician: Cody, Senior Systems Administrator replied 8 months ago

ok good to hear

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