Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a WD Elements drive that is not being recognized by…

Customer Question
I have a WD...

I have a WD Elements drive that is not being recognized by my computer. It says I need to format it. About two days ago it worked and now it does not.

Technician's Assistant: Does the hard drive icon appear on your desktop?

Yes

Technician's Assistant: Have you tried accessing the drive on a different computer?

Not as of yet

Submitted: 8 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 1 day by:
12/18/2017
Computer technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 22,292
Experience: Hardware Expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 269
269 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

269 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
I have a Mac book Pro High Sierra OS 10.13.6 I Recently
I have a Mac book Pro High Sierra OS 10.13.6 I Recently bought a WD Element external hard drive to act as a back up. I believe the Element needs to be formatted to be recognized by my computer and sta… read more
Divyansh Pagaria
Divyansh Pagaria
Bachelor\u0027s Degree
4 satisfied customers
Not my computer. I have a brand new WD portable hard drive.
Not my computer. I have a brand new WD portable hard drive. I want to format it for a Mac. Can you help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a WD Elements drive that is not being recognized by
Second opinion] I have a WD Elements drive that is not being recognized by my computer. It says I need to format it. About two days ago it worked and now it does not. … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
269 satisfied customers
My mac isn't recognizing my WD My Passport external drive.
My mac isn't recognizing my WD My Passport external drive … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I just purchased a WD 4tb hard drive (drive in transit). Do
I just purchased a WD 4tb hard drive (drive in transit). Do you have a set-up disk for this drive (format) so I can install WINDOWS. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a portable WD My Passport Ultra external hard drive.
I have a portable WD My Passport Ultra external hard drive. I always used it to backup my apple computer. Now, I want to reformat it and use it on my PC Windows 7. I installed the driver on my PC and … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an external hard drive that locked down into raw mode
I have an external hard drive that locked down into raw mode the other day. I have not formatted it because I want to try to get my data off of it. I'm using a date recovery program but all of a sudde… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
my wd passport is not detecting it when I plug it in. It won't
my wd passport is not detecting it when I plug it in. It won't pull up the data or it just says device not recognized… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
My new SSD (Samsung 840 250GB) not showing up in Windows 7.
My new SSD (Samsung 840 250GB) not showing up in Windows 7. It DOES show up in the BIOS. It does NOT show up in Disk Manager, and it does NOT show up in DISKPART. I have two drives and two cables, and… read more
RobertFR
RobertFR
Senior Test Specialist
Bachelor\u0027s Degree
23 satisfied customers
I just added a freshly formatted 500 GB WD HDD with a new SATA
I just added a freshly formatted 500 GB WD HDD with a new SATA Cord and one of the power plugs provided. When I locate it in "Device Manager" it is recognized and listed as "functioning Properly. But … read more
Nimman
Nimman
Vocational, Technical or Trade Scho
325 satisfied customers
I have a My Book Essential hooked to a Windows 7 system. It
I have a My Book Essential hooked to a Windows 7 system. It has worked fine and now I am getting a message asking if I want to format the disk and erase all my data? The system sees that it is connect… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My computer crashed. I had to start my computer from new.
My computer crashed. I had to start my computer from new. When I got it restarted, it will not recognize my WD SmartWare. I need to restore my backup files that I have on this.… read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
269 satisfied customers
my WD Elements hard driver 2tb does not show up on my computer,I
my WD Elements hard driver 2tb does not show up on my computer,I can heard spine bum first then kick noise ,then only spine bum . PN WD BAAU 0020HBK-01 SN WD MAY012570437… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
My computer does not "see" the WD passport drive, even though
My computer does not "see" the WD passport drive, even though autorun IS turned on for the USB port. Initially, it DID see the drive, but installation failed (message why was lost). I can find no WD s… read more
Ryan H.
Ryan H.
IT Technician, Application Developer
High School or GED
1,985 satisfied customers
I have a WD external hard drive that my computer is recongizing
I have a WD external hard drive that my computer is recongizing as a back up drive but not a normal external storage device which is how I normally use it. I feel like there is a trick for getting the… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
New question. I have just purchased a Limesat HD Air and a
New question. I have just purchased a Limesat HD Air and a WD 1.5Tb external hard drive to use as aPVR but although I have the limesaat setup successfully I cannot get it to acjknowledge the external … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
WD external hardisk 500gb was working fine on my asus netbook
WD external hardisk 500gb was working fine on my asus netbook window 7 few days ago, but today i wanted to use it and plugged it in, it is shown to be installed corectly and shown as mass storage devi… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
J have a IOMEGA external HDD (500 gB). Less tah two years it
J have a IOMEGA external HDD (500 gB). Less tah two years it worked fine, but two day ago began a problems. Yesterday I have formated this disk wirh standard win XP tools. After that all attempt to co… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x