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I just installed my magic, incoming call not ringing. Going…

Customer Question
Hi, I just installed...

Hi, I just installed my magic jack , incoming call not ringing. Going to voicemail directly.

Technician's Assistant: What magicJack model do you have?

Magic jack go

Technician's Assistant: How long has this been going on with your magicJack phone? What have you tried so far?

Just installed... Nothing just followed the instruction came with it...

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 18 hours by:
12/16/2017
Computer technician: syseng, Computer Hardware Engineer replied 8 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,937
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

Hello,
My name is David.
The issue you describe is often due to memory errors in the router/modem that provides your Internet access. To resolve the issue power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Reboot your computer that has the MagicJack installed after the router/modem had completed start up and test to see if the issue is resolved.
Please let me know the result and if you need further assistance.
Thanks,
David.

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Computer technician: syseng, Computer Hardware Engineer replied 8 months ago

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