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Need help in fixing my computer which shuts down when

Customer Question
Need help in fixing...

Need help in fixing my computer which shuts down when attempting to Rouse?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell desktop 2012 Microsoft 10

Technician's Assistant: How long has this been going on with your 2012? What have you tried so far?

Tried restart multiple times... Just started this AM.. Was working perfectly.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes..When I try to prompt to browse it goes blank...Nothing happens...No messages , no prompts nothing...

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 1 day by:
12/16/2017
Computer technician: syseng, Computer Hardware Engineer replied 7 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,837
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

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My name is David.

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