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My computer can not restart. Model number RT 5390. Itry to…

Customer Question
My computer can not...

My computer can not restart

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Model number RT 5390

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Itry to fix it by the direction the computer offer me and by advance setting and at the end it let me know it will better for me to dvd or usb

Technician's Assistant: What Operating System (OS) are you running on your Advance?

Auto restating

Technician's Assistant: How long has this been going on with your Advance? What have you tried so far?

Many times

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I wanna know how you can help me to fix it

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 20 minutes by:
12/15/2017
Computer technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer Hardware
Satisfied Customers: 4,021
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Computer technician: Cody, Senior Systems Administrator replied 8 months ago

What happens when you try to restart, does it just sit there and do nothing?

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Russell H., Computer Repairer
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